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@pavankumar20
I am a Salesforce developer delivering LWC, Apex, and automation to cut manual effort and improve service metrics.
I am a Salesforce developer with over 4 years of experience building Service Cloud and Sales Cloud solutions using Lightning Web Components (LWC), Apex, and Salesforce Flows. I deliver automation and customizations that reduce manual effort and improve operational metrics—achieving up to 40% reduction in manual effort and measurable gains in customer engagement.
I have designed SLA tracking systems, implemented Omni-Channel routing, and led large-scale knowledge migrations using PowerShell and Salesforce Knowledge. I hold Salesforce certifications and work effectively in Agile and SAFE Agile environments, focusing on code optimization, security and sharing models, and practical, measurable business outcomes.
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Work history, roles, and key accomplishments
TSYS
Oct 2021 - Present (4 years 1 month)
Implemented Salesforce automations and customizations (Flows, Omni-Channel, Apex) that reduced manual case-closure effort by 40%, improved first-response time by 20%, and reduced SLA breaches by 30%. Migrated 1,000+ knowledge articles into Salesforce Knowledge and launched a Community, cutting agent search time by 35%.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Electronics and Communication Engineering
2016 - 2020
Completed Bachelor of Engineering in Electronics and Communication Engineering at Vel Tech University from 2016 to 2020.
Software and tools used professionally
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