Open to opportunities

Pavan Kumar

@pavankumar20

Message

I am a Salesforce developer delivering LWC, Apex, and automation to cut manual effort and improve service metrics.

India

Message

What I'm looking for

I seek a Salesforce Developer role where I can build LWC and Apex solutions, automate processes, lead data migrations, and improve service metrics within Agile teams.

I am a Salesforce developer with over 4 years of experience building Service Cloud and Sales Cloud solutions using Lightning Web Components (LWC), Apex, and Salesforce Flows. I deliver automation and customizations that reduce manual effort and improve operational metrics—achieving up to 40% reduction in manual effort and measurable gains in customer engagement.

I have designed SLA tracking systems, implemented Omni-Channel routing, and led large-scale knowledge migrations using PowerShell and Salesforce Knowledge. I hold Salesforce certifications and work effectively in Agile and SAFE Agile environments, focusing on code optimization, security and sharing models, and practical, measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

TSYS

Oct 2021 - Present (3 years 10 months)

Implemented Salesforce automations and customizations (Flows, Omni-Channel, Apex) that reduced manual case-closure effort by 40%, improved first-response time by 20%, and reduced SLA breaches by 30%. Migrated 1,000+ knowledge articles into Salesforce Knowledge and launched a Community, cutting agent search time by 35%.