renmar vince sikat

Managed inbound and outbound calls, emails, live chat, and website inquiries, providing timely and professional responses. Collaborated with business owners and clients to support lead tracking, sales coordination, invoicing, and refund processing.

Managed inbound and outbound calls, emails, chat, and website inquiries in a timely and professional manner. Coordinated with chauffeurs and customers regarding transportation schedules, pick-up/drop-off locations, and special requests.

Handled inbound and outbound communication via phone, email, chat, and website portals. Provided customer support to agency nurses and aides, assisting with schedule inquiries, changes, and issue resolution.

Delivered general customer service support and troubleshoot issues related to mobile or web applications. Communicated with customers primarily through live chat, addressing concerns, questions, and order-related inquiries.

Provided back office services for hotel guests regarding their reservation concerns. Assisted customers with travel inquiries, bookings, itinerary changes, and cancellations via phone, email, or chat.

Greeted and assisted guests, ensuring a positive and welcoming experience. Identified guest needs and provided relevant suggestions, including upselling services or products to enhance their visit.

Welcomed and assisted guests in a friendly and professional manner, ensuring a positive and memorable experience. Upsold products or services by identifying guest needs and making relevant recommendations.

Set up buffet stations at the start of each shift, ensuring cleanliness, organization, and proper food presentation. Broke down and cleaned buffet areas at the end of each service period in accordance with hygiene and safety standards.

Pursued a degree in Hospitality Management, focusing on the principles and practices of the hospitality industry. Developed skills in customer service, operations, and management relevant to various hospitality sectors.