Patrizsa Jane Braga

I’m an administrative and executive support professional with experience working remotely with international clients and teams. My background includes Executive Assistance, administrative support, customer service, appointment setting, CRM management, and operations support.

My most relevant experience was working as an Executive Assistant to a Chief Nursing Officer at a healthcare company. I supported day-to-day executive operations by managing calendars and inboxes, coordinating meetings and schedules, arranging travel, preparing and organizing documents, conducting research, handling follow-ups, and communicating with clients and other stakeholders. This role helped me become more comfortable working independently, handling confidential information, managing competing priorities, and making sure important tasks were followed through without constant supervision.

I also have experience in operations and content support through my contractual role with Fora Travel, where I reviewed hotel room and rate information, worked on room mapping, identified discrepancies, and coordinated with internal teams and hotel partners to maintain accurate information. Before that, I worked in customer service and appointment-setting roles, giving me experience with both voice and non-voice support, CRM systems, outbound calls, email/ticketing, and high-volume customer interactions.

I’m a Psychology graduate and a Certified Human Resource Associate (CHRA), and I’m particularly interested in HR and recruitment. I enjoy work that involves organization, communication, coordination, and helping things run smoothly behind the scenes. I’m also HIPAA certified, which has given me a strong appreciation for confidentiality and careful handling of sensitive information.

In terms of tools, I’m comfortable with Google Workspace, Microsoft Office, Close CRM, Zendesk, Slack, Zoom, Canva, Navan, Rippling, and other web-based systems. I’m also comfortable learning new platforms and processes when needed.

Beyond work, I’m a mom, and becoming a mom actually pushed me to learn how to cook from scratch. I also enjoy cafe hopping and driving my motorcycle. I value stability, continuous learning, and opportunities where I can take ownership rather than simply complete assigned tasks.

Overall, I’d describe myself as organized, reliable, detail-oriented, adaptable, and someone who takes responsibility for getting things done. I’m looking for a long-term opportunity where I can continue developing my skills in Executive Assistance, Administration, Operations, and HR/Recruitment while becoming a dependable part of the team.