Open to opportunities

Patrizsa Jane Cinco

@patrizsajanecinco

Message

Dedicated appointment setter with strong communication and problem-solving skills.

Philippines

Message

What I'm looking for

I am looking for a role that values communication and offers opportunities for growth.

I am a motivated professional with a background in psychology and extensive experience in customer service roles. My journey began at TaskUs Inc., where I honed my skills as a Voice Ordering Representative, managing high volumes of customer orders and ensuring exceptional service in fast-paced environments.

Currently, I work as a part-time Cold Caller and Appointment Setter, reaching out to healthcare professionals to introduce our services aimed at improving efficiency in their practices. My ability to communicate effectively and adapt to various client needs has allowed me to secure numerous appointments and drive new business opportunities.

With a strong foundation in problem-solving and time management, I am committed to delivering results and enhancing customer satisfaction. I am eager to leverage my skills in a dynamic environment where I can contribute to team success and continue my professional growth.

Experience

Work history, roles, and key accomplishments

Cold Caller/Appointment Setter

Virtual Intelligence Services

Dec 2024 - Present (6 months)

Reached out to clinics, doctors, and practitioners to introduce services like appointment scheduling and patient management, streamlining their work and improving efficiency. Offered HIPAA certified Virtual Assistants in the medical field.

Cold Calling Appointment Setting HIPAA Virtual Assistant

Voice Ordering Representative

TaskUs Inc.

Nov 2023 - Present (1 year 7 months)

Managed a high volume of customer orders via phone calls for fast food chains and restaurants in the US, ensuring accurate order entry. Provided excellent service to enhance the dining experience.

Customer Service Communication Problem Solving

Email Support Representative

TaskUs Inc.

Aug 2022 - Present (2 years 10 months)

Resolved customer payment and refund issues for an e-commerce platform to ensure satisfaction and smooth transactions. Utilized Zendesk and Salesforce for efficient issue resolution.

Customer Support Payment Processing Zendesk Salesforce

Cold Caller/Appointment Setter

ABC Marketing Inc.

Aug 2021 - Present (3 years 10 months)

Conducted outbound calls for various industries, including legal, healthcare, and cleaning services, effectively pitching offerings and addressing client needs. Secured appointments and drove new business.

Outbound Calling Sales Pitching Appointment Setting Business Development

Education

Degrees, certifications, and relevant coursework

Cavite State University - General Trias Campus

Bachelor of Science, Psychology

Studied the fundamentals of psychology, covering various aspects of human behavior and mental processes. Completed coursework and projects relevant to the field.