NGNicole Angela Guevarra
@nicoleangelaguevarra
Customer service professional delivering timely, professional support and strong operational assistance.
PhilippinesWhat I'm looking for
I am a customer service representative with experience handling inquiries, resolving concerns, and consistently meeting performance targets while maintaining professionalism. I have worked in call center environments and municipal support roles, delivering timely and accurate responses to customers.
My background includes process associate work at Genpact where I met service level metrics, and job-order administrative and field assistance for a city government fisheries office, maintaining documentation and providing logistical support. I have also worked in dining services, ensuring food safety, cleanliness, and high-quality customer experiences.
I am proactive, goal-oriented, a quick learner with strong time-management and interpersonal skills, and I bring a positive "can-do" attitude to customer-facing and operational roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Genpact LLC
Aug 2022 - Oct 2025 (3 years 2 months)
Delivered timely and accurate responses to customer inquiries and resolved client concerns while maintaining professionalism; consistently met performance targets and service level metrics.
Administrative Support (Job Order)
City Government of Calapan
Oct 2021 - Jun 2022 (8 months)
Supported administrative functions and assisted in field-related duties, maintained proper documentation and provided logistical support for office operations.
Dining Staff
Dohtonbori Philippines
Mar 2020 - Aug 2021 (1 year 5 months)
Provided excellent customer service in a fast-paced dining environment, ensured cleanliness and proper food handling protocols, and managed customer dining experience.
Dining Staff
Porch by Mari
Jul 2017 - Feb 2019 (1 year 7 months)
Delivered high-quality service and managed the customer dining experience while ensuring compliance with safety and hygiene standards.
Education
Degrees, certifications, and relevant coursework
STI College of Las Piñas
Bachelor of Science, Hotel and Restaurant Management
2013 - 2018
Completed a Bachelor of Science in Hotel and Restaurant Management from 2013 to 2018.
City University of Pasay
Bachelor of Science, Hotel and Restaurant Services
2012 - 2013
Pursued coursework in Hotel and Restaurant Services during 2012 to 2013.
Nag-Iba National High School
High School Diploma, Secondary Education
2007 - 2011
Completed secondary education from 2007 to 2011.
Gutad Elementary School
Elementary Diploma, Primary Education
2001 - 2007
Completed primary education from 2001 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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