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Hershey Strosberg

@hersheystrosberg

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Dynamic Account Manager with expertise in customer relationship management.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer success.

I am a dynamic Account Manager with a proven track record in developing and managing high-value customer relationships. My expertise lies in executing complex, multi-phase programs that enhance organizational reach and impact. I have successfully generated significant revenue growth, including $1.4 million in 2024, by implementing innovative strategies and fostering long-term partnerships through proactive communication and strategic planning.

Throughout my career, I have managed numerous complex programs, ensuring seamless coordination between internal teams and external stakeholders. My commitment to customer satisfaction is reflected in my ability to enhance onboarding processes and develop tailored learning programs that drive engagement and retention. I am passionate about leveraging digital tools to provide data-driven insights that improve operational efficiency and customer experience.

Experience

Work history, roles, and key accomplishments

Account Manager - Higher Education

WORLDSTRIDES

Sep 2019 - Apr 2024 (4 years 7 months)

Managed and executed multiple group programs for higher education, overseeing all aspects from concept development to budget management. Cultivated strong relationships with customers and suppliers, ensuring financial accuracy and transparency while enhancing operational efficiency.

Account Management Program Management Budget Management Customer Relationship Management Negotiation Communication Data Entry Team Collaboration Order Management

Account Manager - SaaS Sales

MYTP (My TeamPerformance | MyVideoAnalyzer)

Jan 2018 - Dec 2022 (4 years 11 months)

Sold software licenses and provided comprehensive onboarding and support for a sport video SaaS product. Cultivated customer relationships and coordinated marketing efforts to enhance user experience and retention.

SaaS Sales Customer Support Onboarding Marketing Coordination User Engagement Relationship Management Performance Analysis Customer Education Software Licensing Technical Support

Account Manager - Sales

DIGITALTEC SOLUTIONS

May 2018 - Sep 2019 (1 year 4 months)

Managed sales accounts, focusing on customer relationship management and sales growth. Developed strategies to enhance customer satisfaction and operational efficiency.

Sales Management Customer Relationship Management Sales Growth Strategy Development Communication Negotiation Problem Solving Data Analysis Team Collaboration Technical Support

Coach / Video Analysis Consultant

FIVE STAR COACHING

May 2018 - Sep 2019 (1 year 4 months)

Provided coaching and video analysis consulting services, enhancing athlete performance through tailored training programs and performance assessments.

Coaching Communication Technical Support Team Collaboration

National Accounts and Sports Development Manager

TEAMXSTREAM

Apr 2014 - May 2018 (4 years 1 month)

Analyzed market trends and provided strategic insights to drive business strategy. Managed customer success and operations, optimizing workflows and forging strategic partnerships for organizational growth.

Market Analysis Customer Success Management Strategic Partnerships Operations Management Negotiation Workflow Optimization Reporting Technical Communication Team Leadership Business Strategy

Head Coach of Women’s Soccer

CLEMSON UNIVERSITY ATHLETICS

Apr 2014 - Aug 2015 (1 year 4 months)

Led the women's soccer team, focusing on athlete development, team strategy, and performance improvement. Fostered a positive team environment and enhanced overall player satisfaction.

Coaching Team Leadership Performance Strategy Development Communication Recruitment

Assistant Coach of Women’s Soccer

UNIVERSITY OF VIRGINIA ATHLETICS

Jan 2013 - Apr 2014 (1 year 3 months)

Assisted in coaching the women's soccer team, focusing on skill development, game strategy, and athlete support. Collaborated with the head coach to enhance team performance.

Coaching Strategy Team Collaboration Communication Performance Analysis Recruitment

Education

Degrees, certifications, and relevant coursework

Cortland College

Master of Science, Sports Psychology and Physical Education

2018 - 2020

Master of Science in Education with a focus on Sports Psychology and Physical Education, emphasizing the psychological aspects of sports and physical education, and how they impact performance and well-being.

Cortland College

Bachelor of Science, Physical Education

2014 - 2018

Bachelor of Science in Education with a specialization in Physical Education, focusing on teaching methods, curriculum development, and the promotion of physical fitness and health.