I am seeking an opportunity that aligns with my skills, interests, and values while offering room for professional development and advancement. Ultimately, I am seeking an opportunity where I can continuously learn, develop my skills, and make a meaningful contribution. I want to be part of a supportive and inclusive work environment that values my growth and rewards my efforts to excel.
Renee Allen
@reneeallen
I am a senior customer success, and digital marketing professional based in Jamaica .
What I'm looking for
Hi my name is Renee Allen. I am a seasoned professional in the fields of customer success, and digital marketing, with a very strong interest in recruiting. With a wealth of experience and a passion for helping businesses thrive, I have made a significant impact in various industries.
As a Senior Customer Success Coordinator, I have consistently exceeded expectations by delivering exceptional customer experiences and building strong relationships. With a deep understanding of customer needs and a proactive approach, I have successfully implemented strategies to increase customer retention, drive product adoption, and identify upsell opportunities. Her ability to effectively lead and motivate teams has resulted in consistently high performance and customer satisfaction metrics.
In the realm of digital marketing, I have demonstrated a keen eye for identifying trends and leveraging digital channels to maximize brand visibility and engagement. With a strategic mindset and a data-driven approach, I have executed a few marketing campaigns, optimized conversion rates, and drive measurable results. My expertise spans various digital marketing disciplines, including social media marketing, content creation, and search engine optimization.
Although my professional background may not reflect vast experience in recruiting, you will find that my background in digital marketing and client retention has equipped me with exceptional communication and interpersonal skills. I am a fast learner, highly organized, and possess strong attention to detail. I believe these qualities are essential for a successful recruiter.
Experience
Senior Customer Success Coordinator
RealDecoy
Dec 2019 - Present (4 years 6 months)
I joined Real Decoy as a customer success coordinator in November 2019.
My day-to-day consists of providing client support to current clients via email and/or phone, conducting demos, account set-ups, and training sessions for prospective and new clients. I also manage a Facebook group. I also use digital marketing to aid in client retention. I train and mentor other staff members with my team.
Senior Consultant (SME)
Sutherland Golbal Services
Nov 2013 - Jul 2016 (2 years 8 months)
Handling daily escalated calls from clients
Providing supervisory assistance to agents handling level 1 support calls
responding to escalated emails
Assisting agents in meeting KPIs
Tech stack
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