Open to opportunities

Rene Bustamente

@renebustamente

Message

Reliable customer service professional with strong technical support skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

My name is Rene Bustamente, and I am a highly organized and multitasked professional with proven skills in sales, customer service, and technical support. With experience in various roles, I have developed a strong ability to communicate complex technical information clearly to non-technical customers. My background includes providing timely technical assistance, maintaining accurate documentation, and exceeding customer expectations through excellent service.

Throughout my career, I have built rapport with clients and improved customer service processes. I have mentored new employees to maximize team performance and developed strong customer relationships that encourage repeat business. I am a quick learner who thrives in multicultural environments, and I am eager to bring my skills and experience to a new opportunity.

Experience

Work history, roles, and key accomplishments

Technical Support

IRECT INTERACTIONS,INC

Feb 2022 - Nov 2024 (2 years 9 months)

Provided timely and efficient technical assistance to resolve software and hardware issues. Communicated complex technical information to non-technical customers in a clear manner. Utilized troubleshooting skills to identify and resolve technical problems remotely.

Technical Support Troubleshooting Customer Service Hardware Software

Customer Service

HARTE HANKS

Mar 2020 - Dec 2021 (1 year 9 months)

Assisted customers with technical issues and frequently asked questions regarding their HBO Max subscriptions. Focused on ensuring customer satisfaction and helping them enjoy their streaming service.

Customer Service Technical assistance Troubleshooting Streaming Account Management

Sales Associate/Customer Service

CONCENTRIX

Feb 2018 - Nov 2019 (1 year 9 months)

Built rapport with clients by providing quality customer service and problem-solving. Accurately tracked customer orders, identified, and resolved any issues during order fulfillment.

Sales Customer Service Problem Solving Inventory Management order fulfillment

Customer Service Representative

LIVESOPS

Mar 2017 - Aug 2017 (5 months)

Mentored new employees on procedures and policies to maximize team performance. Improved customer service waiting times to mitigate complaints and developed strong customer relationships to encourage repeat business.

Customer Service Team Leadership Mentoring Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Unknown, Management

Studied management principles and practices at the University of Central Florida. Gained foundational knowledge in various aspects of business administration.