Marc Jimenez
@marcjimenez
I resolve technical issues and customer escalations across banking, wireless, and retail environments.
United StatesWhat I'm looking for
I've supported financial advisors and internal teams at Bank of America, resolving banking-platform errors, access issues, and account discrepancies while meeting quality, efficiency, and client satisfaction benchmarks. I also documented recurring issues and created reusable resolution guides to improve first-call resolution.
Across AT&T, T-Mobile, and luxury retail environments, I've diagnosed device and account problems, handled escalations, trained teams, coordinated operations, and delivered consultative customer experiences in English and Spanish.
Experience
Work history, roles, and key accomplishments
Sales Representative
Prime Communications
Mar 2026 - Present (5 months)
Served as a front-line brand representative for AT&T in a high-traffic retail environment, driving activations, upgrades, and accessory sales while maintaining top-tier customer satisfaction scores. Diagnosed device and account issues on the spot, translating technical troubleshooting into clear, non-technical explanations for customers.
Provided remote operational and technical support to financial advisors and internal teams across multiple banking platforms, resolving system errors, access issues, and account discrepancies. Managed high call volumes while consistently meeting quality, efficiency, and client satisfaction benchmarks.
Assistant Manager
Spark Wireless
Nov 2017 - Sep 2021 (3 years 10 months)
Oversaw daily store operations including team coordination, scheduling, inventory control, and cash handling across a high-volume retail location. Trained and mentored team members on customer service standards, product knowledge, and technical troubleshooting for devices, plans, and accounts.
Assistant Manager
LXR & Co
Nov 2016 - Dec 2017 (1 year 1 month)
Managed daily operations of a luxury resale boutique within a high-volume department store environment. Delivered white-glove customer experiences while upholding brand presentation and merchandising standards.
Education
Degrees, certifications, and relevant coursework
Wharton High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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