Open to opportunities

Iñaki Laguna

@iakilaguna

Message

I lead enterprise renewals and structure strategic partnerships across global markets.

Ireland

Message

What I'm looking for

I'm seeking strategic partnership roles built on relationship depth and deal structuring, where I can lead complex enterprise negotiations and create long-term commitments with clients and partners.

At Google Cloud, I lead Looker renewals across Southern EMEA and UK&I, negotiating complex enterprise agreements with clients including L’Oréal, Chanel, Telefónica, Carrefour, and Generali. Since January 2024, I’ve negotiated 281 renewals worth $59.2M TCV.

I turn at-risk relationships into long-term commitments by aligning clients, reseller partners, Finance, Legal, and internal teams. My work includes a $500K+ Telecom Italia renewal, a 36-month $1.6M Deel agreement, and retaining Farfetch through a change of ownership with a three-year agreement.

Previously, I managed enterprise customer success at MongoDB, built and led onboarding at Tribal Credit, and grew broker partnerships and renewals at WeWork across Latin America. I bring experience in commercial negotiation, account growth, channel partnerships, and building customer teams and processes from scratch.

Experience

Work history, roles, and key accomplishments

Current

Looker Renewals Manager

Current

Google

Jan 2024 - Present (2 years 8 months)

Lead Looker renewals for Southern EMEA, managing enterprise negotiations and partner relationships. Achieved 124% of quota in FY24 and 115% of retention target in FY25.

Contract Negotiation Renewals Channel Partner Management Deal Structuring Salesforce Looker

Enterprise Customer Success Manager

MongoDB

Mar 2023 - Jan 2024 (10 months)

Managed a 20-account enterprise portfolio of financial services and telecom groups across Latin America. Reached 113% of quota in the first quarter by mapping new consultancy opportunities.

Customer Success Account Management Enterprise Sales Consultative Selling

Manager, Customer Onboarding & CSM

Tribal Credit

May 2021 - Feb 2023 (1 year 9 months)

Led customer onboarding for an SME lending fintech across Latin America. Doubled customer activation and grew portfolio GTV from $2.6M to $4.25M.

Customer Onboarding Team Leadership OKRs Process Redesign Strategic Account Management

Account Manager & Broker Partnerships

WeWork

Nov 2018 - Apr 2021 (2 years 5 months)

Managed broker partnerships across six Latin American markets, sourcing 300+ opportunities and $200M+ in pipeline. Reduced churn from 65% to 25% across 165+ accounts.

Broker Relations Channel Sales Pipeline Management Account Management Renewals