Jean Habimana

I am a bilingual customer service professional with a Bachelor of Science in Computer Science and Systems. I combine technical training with a customer-centric approach to deliver reliable support in both English and French.

As a Customer Service Representative at Bell Canada (2023–2025), I responded promptly to customer inquiries via phone, email, and chat, processed orders and returns, and provided remote and in-person support. I worked closely with sales professionals, solution designers, and support specialists to resolve complaints and explain system operations.

I hold certifications including Microsoft Certified: Power BI Data Analyst Associate, MCSA in MS SQL Server 2014, and CCNA, and I apply those technical skills to improve troubleshooting and data-informed decision making. I maintain a strong level of product and service knowledge to address customer queries effectively.

I bring strong interpersonal skills, attention to detail, and a collaborative mindset. I prioritize tasks effectively, adapt quickly, and focus on innovative problem solving to improve customer outcomes and team performance.