Open to opportunities

Rekha Kaur

@rekhakaur

Message

Highly motivated professional with extensive experience in customer service.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my customer service expertise.

I am a highly motivated and adaptable professional with extensive experience in customer service, administration, and management. My career has been defined by my ability to problem-solve, multitask, and deliver exceptional service in fast-paced environments. I have a proven track record of managing teams, developing promotional strategies, and achieving business targets, which I am eager to leverage in a challenging new role.

Throughout my career, I have worked in various customer-facing positions, including my recent role as a Back & Customer Support Colleague at SkyWin, where I successfully re-engaged lapsed customers and contributed to customer retention. My experience as an Assistant Manager at Fabulous Hair Extensions further honed my leadership skills, allowing me to oversee daily operations, manage staff, and exceed sales targets consistently. I am passionate about providing exceptional customer experiences and am always looking for ways to improve service delivery.

In addition to my professional experience, I am committed to personal development and enjoy engaging in activities that enhance my skills and knowledge. I am excited about the opportunity to bring my expertise in customer service and team management to a dynamic organization where I can contribute effectively and grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Back & Customer Support Colleague

Current

SkyWin

Jan 2023 - Present (2 years 6 months)

Re-engaged lapsed customers by promoting Sky's products and services. Delivered outstanding customer service, addressing concerns with tailored solutions.

Customer Service Customer Retention Sales Data Analysis Communication

Assistant Manager

Fabulous Hair Extensions

Oct 2018 - Jan 2023 (4 years 3 months)

Oversaw daily store operations and staff management. Achieved and exceeded monthly sales targets.

Sales Customer Satisfaction Inventory Management

Delivery Driver

Sanjha

Jun 2020 - Jan 2023 (2 years 7 months)

Handled multiple deliveries with accuracy and timeliness. Maintained high standards of food quality and customer interaction.

Logistics Customer Service Time Management Communication Delivery Management

Sales Assistant

Matalan

Jan 2013 - Oct 2014 (1 year 9 months)

Supported customers with product selections and styling advice. Maintained store presentation and replenished stock.

Customer Service Product Knowledge Sales

Sales Assistant

Sharon Much Box

Dec 2009 - Jan 2013 (3 years 1 month)

Contributed to visual merchandising and store organization. Managed inventory and provided bespoke sandwich services.

Inventory Management Customer Service Problem Solving

Manager

Eyelight

Feb 2005 - Dec 2009 (4 years 10 months)

Led a team, delivered performance evaluations, and conducted training. Maintained financial records, budgets, and profitability.

Team Leadership Performance Management Financial Management Budgeting

Sales Assistant

Movement Clothing

Jan 2001 - Feb 2005 (4 years 1 month)

Assisted with customer styling and product selection. Maintained product knowledge and met sales goals.

Customer Service Product Knowledge Sales

Education

Degrees, certifications, and relevant coursework

Prostart Training

NVQ Level 1 & 2, Administration

Completed NVQ Level 1 & 2 in Administration, focusing on essential administrative tasks and communication skills. Also undertook training in Health & Safety and Equal Opportunity.

Prostart Training

GCSEs, General Studies

Achieved GCSEs in English, Maths, and Combined Science, demonstrating foundational academic proficiency. Also completed Application and Communication Level 1.

Regents Park School

GCSEs, General Studies

Obtained GCSEs in French, Business Studies, Religious Education, PE, and IT, with grades up to C. Developed a broad understanding across various subjects.