I seek a customer-centric delivery/ program management role where I can lead project implementations, improve processes, mentor teams and drive measurable adoption and renewals in a collaborative culture.
Open to opportunities
Reiwa Sshah
@reiwasshah
Customer success and project delivery leader driving structured stakeholder engagement and global CRM rollouts.
IndiaWhat I'm looking for
I am a customer success and project delivery leader with 5+ years in tech consulting and program management, combining project execution with customer-centric partnership.
I have led enterprise CRM rollouts and integrations, driving 40% higher CRM adoption among 200+ users, a 25% increase in renewals, and a global rollout that achieved 100% CSAT.
At Quadrafort I owned delivery for 10+ clients across BFSI, Healthcare and Manufacturing, built and scaled a Project Governance Team (2 → 8), standardized governance practices, and optimized reporting cycles by 60%.
I am driven by public speaking and event consulting experience, having hosted 15+ corporate events for 500+ participants, and I bring strong skills in stakeholder engagement, process improvement, CRM implementation and team mentoring.
Experience
Work history, roles, and key accomplishments
IN
Current
Event Consultant & Emcee
Independent
Oct 2024 - Present (1 year 8 months)
Advised companies on team-building programs and designed event flows, hosting 15+ corporate events and engaging 500+ participants to improve audience experience and real-time feedback.
QL
Lead Engagement Manager
Quadrafort Technologies Pvt. Ltd.
May 2022 - Sep 2024 (2 years 4 months)
Led delivery for 10+ clients across BFSI, Healthcare and Manufacturing, drove CRM adoption for 200+ users, built a Project Governance Team (2→8) and optimized reporting cycles by 60% to improve delivery visibility.
QL
Senior Business Consultant
Quadrafort Technologies Pvt. Ltd.
Mar 2021 - Apr 2022 (1 year 1 month)
Secured retention of 3 key clients by resolving escalation drivers, improved delivery predictability with project plans and accelerated Salesforce adoption by documenting solutions for 40+ common issues.
DU
Designed automation workflows that saved ~20 hours/month on campaign management and developed data-driven marketing materials that increased stakeholder engagement by 15%.
WA
Business Development Associate
Waycup
Apr 2017 - Jun 2017 (2 months)
Planned and executed 3 offline advertising campaigns across Delhi-NCR, partnered with 15+ vendors, secured 2 new accounts and built a sales pipeline for the team.
Education
Degrees, certifications, and relevant coursework
Institute of Management Technology, Nagpur
Post Graduate Diploma in Management, Marketing
2016 - 2018
Grade: 8.4
Activities and societies: Co-founded campus dance workshop 'Happy Feet'; participated in college events and leadership activities.
Completed a Post Graduate Diploma in Management with a focus on Marketing, covering marketing strategy, stakeholder communication and project management.
University of Calcutta
Bachelor of Commerce, Commerce
2012 - 2015
Activities and societies: Served as VP, Corporate Relations at AIESEC Kolkata and engaged in extracurricular leadership and sponsorship activities.
Completed a Bachelor of Commerce program focusing on commerce fundamentals, accounting and business studies.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
1800k-2000k USD
Social media
Job categories
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