Raghav Nyati
@raghavnyati
I build data-driven AM/CSM enablement programs that drive adoption, retention, and expansion.
IndiaWhat I'm looking for
I’m an enablement-focused strategy consultant and program manager with 11+ years designing and delivering targeted programs that elevate post-sales teams—Account Managers, Customer Success Managers, and GTM organizations—across global B2B SaaS environments. I blend instructional design, coaching, and data-driven enablement to strengthen execution across customer adoption, retention, renewal, and expansion motions. I’m known for building AM and CSM playbooks, talk tracks, success plans, and training programs that translate into measurable behavior change and outcomes.
Most recently at TOPTAL, I’ve designed enablement programs and coached a 4,000-FTE field sales and account management team on outcome-based customer engagement, and helped redesign customer success frameworks for 200+ accounts to improve retention and profitability. Previously at ISG and FQA Advisory, I assessed customer success maturity, benchmarked competitor strategies, and created end-to-end onboarding and renewal negotiation toolkits for large enterprise and IT services organizations. Earlier at Monitor Deloitte, I led the global rollout of an ML-powered sales intelligence platform, driving 60%+ adoption and generating $250M+/year in qualified pipeline—while securing $3M in funding through executive stakeholder management.
Experience
Work history, roles, and key accomplishments
Designed global enablement programs and coached a 4,000-FTE field sales and account management team on outcome-based customer engagement to support expansion-led revenue motions. Built customer success frameworks and renewal/expansion playbooks used across 200+ accounts and enabled onboarding and ongoing enablement programs for 6+ B2B SaaS startups.
Assessed customer success maturity and digital adoption across 1,200+ APAC SMBs for AWS and translated findings into enablement recommendations for adoption, success planning, and expansion. Conducted CS benchmarking and GTM enablement reviews across healthcare and industrial enterprise targets to identify best practices for retention and expansion.
Startup Fundraising & Enablement
Multiple B2B SaaS Startups
Jan 2021 - Jan 2024 (3 years)
Designed customer success frameworks, onboarding playbooks, and expansion motion strategies for 6+ B2B SaaS startups, contributing to fundraising outcomes of $12M+ from investors.
Customer Success Enablement Manager
FQA Advisory
Feb 2022 - Dec 2022 (10 months)
Designed and delivered end-to-end enablement programs for a 20,000+ FTE IT services business entering commercial markets, including onboarding, success playbooks, talk tracks, and objection handling guides for AMs and CSMs. Led coaching sessions and call reviews to improve value articulation, renewal negotiation, and expansion motions, and defined CRM adoption programs and customer success process
Led the design and global rollout of an ML-powered sales intelligence platform, driving adoption to 60%+ of Deloitte US account executives through targeted onboarding, coaching, and enablement content. Delivered $250M+/year in qualified pipeline impact, secured $3M funding through executive stakeholder management, and authored enablement materials for Deloitte’s global AM and CS teams.
Served as scrum master and full-stack developer for Retail SaaS products in a Panasonic-led environment, managing requirements across 8 products and a 25-member team. Earned Best Performer recognition in 2014 and 2015.
Education
Degrees, certifications, and relevant coursework
Indian School of Business (ISB)
Master of Business Administration, Strategy & Marketing
2017 - 2018
Completed an MBA in Strategy & Marketing at the Indian School of Business (ISB) from 2017 to 2018.
BITS Pilani
Bachelor of Engineering, Electronics
2009 - 2014
Completed a dual degree at BITS Pilani, including a B.E. in Electronics from 2009 to 2014.
BITS Pilani
Master of Science, Biological Sciences
2009 - 2014
Completed a dual degree at BITS Pilani, including an M.Sc. in Biological Sciences from 2009 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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