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Ashita Bhargava

@ashitabhargava

Product Owner at NTT DATA driving Salesforce transformation, including Sales and Service processes, integrations, automation, and Agentforce initiatives.

India

Message

At NTT DATA, I lead Salesforce product and project delivery from discovery and planning through release. I coordinate business, product, engineering, QA, integration, and client stakeholders across transformation initiatives.

At WINDMÖLLER & HÖLSCHER, I managed Salesforce implementation and enhancement workstreams, including Sales Cloud, Service Cloud, and CPQ improvements. I coordinated requirements, delivery plans, UAT, issue resolution, and releases.

Across roles at MAHINDRA FIRST CHOICE, MEDIAMONKS, WINGIFY, and CUSHMAN & WAKEFIELD, I supported CRM transformation and Salesforce delivery. My work has included process analysis, integrations, data migration, reporting, and Agentforce use cases; I hold 5x Salesforce Certified credentials.

Experience

Work history, roles, and key accomplishments

Current

Product Owner – Salesforce

Current

NTT DATA

Oct 2024 - Present (1 year 11 months)

Lead Salesforce product and project delivery across business, product, engineering, QA, integration and client stakeholders, owning initiatives from discovery and planning through release. Create and manage roadmaps, backlogs, scope, priorities, milestones, dependencies, risks, UAT and release readiness.

Salesforce Product Management Project Management Agile Scrum Roadmapping Backlog Management UAT Release Management Stakeholder Management Risk Management Jira Confluence Agentforce

Salesforce Consultant / Project Manager

Windmöller & Hölscher

Jun 2023 - Sep 2024 (1 year 3 months)

Managed Salesforce implementation and enhancement workstreams for an enterprise packaging-industry environment, coordinating business users, Salesforce teams, integration partners and vendors. Owned project requirements, delivery plans, backlog, UAT, issue resolution, release coordination and stakeholder communication.

Salesforce Sales Cloud Service Cloud CPQ Project Management UAT Release Management Stakeholder Management Risk Management Integration

Revenue Operations Specialist / CRM Lead

Mahindra First Choice

Jun 2021 - Jun 2023 (2 years)

Led CRM transformation initiatives across sales and revenue operations, partnering with business, technology and leadership stakeholders. Managed requirements, process discovery, user stories, prioritization, UAT and release activities for Salesforce initiatives.

Salesforce CRM Revenue Operations Requirements Analysis UAT Release Management Data Governance Process Improvement

CRM Business Analyst / Salesforce Implementation Consultant

Mediamonks

Jul 2020 - Jun 2021 (11 months)

Supported Salesforce implementation programs for US clients, coordinating requirements, solution discussions, testing, UAT and implementation activities. Worked across Sales, Service, CPQ and Field Service use cases and coordinated client, product and technology stakeholders.

Salesforce Sales Cloud Service Cloud CPQ Field Services Business Analysis UAT Agile Documentation

CRM Business Analyst

Wingify

Jul 2019 - Jun 2020 (11 months)

Supported Salesforce implementation, sales operations, reporting and dashboard initiatives for a SaaS environment. Partnered with business and technology teams on requirements, data quality, workflow improvements and CRM adoption.

Salesforce CRM Business Analysis Reporting Dashboarding Data Quality Workflow Improvement

CRM / Sales Operations Analyst

Cushman & Wakefield

Jul 2017 - Jun 2019 (1 year 11 months)

Supported Salesforce CRM and sales-operations initiatives across real-estate business teams, including requirements, reporting, data quality and process improvement. Coordinated with business stakeholders to improve CRM processes, reporting visibility and adoption.

Salesforce CRM Sales Operations Reporting Data Quality Process Improvement