Mahesh Garg
@maheshgarg
Salesforce Program Manager delivering global CRM transformations, scaling consulting practices, and driving measurable outcomes.
What I'm looking for
I’m a Salesforce Senior Project/Program Manager with 20+ years of experience delivering enterprise CRM/ERP transformation initiatives, leading global Salesforce programs, and building consulting practices. I’ve delivered multi-million-dollar programs ($5M–$12M) across Healthcare, Retail, Manufacturing, and Professional Services.
I’m known for executive stakeholder management, PMO governance, and driving Agile/SAFe delivery with strong program predictability. I lead end-to-end program lifecycle—from strategy and solution design through testing, deployment, and hypercare—while keeping risks, budgets, and adoption on track.
In each engagement, I scale teams and delivery capability: I’ve led global cross-functional groups of 30+ resources and mentored Salesforce consultants, developers, architects, business analysts, and QA across onshore and offshore locations. I also establish governance frameworks (RAID, release management, and quality standards) that improve visibility, decision-making, and delivery effectiveness.
I bring deep Salesforce expertise across Sales Cloud, Service Cloud, CPQ, and Lightning Experience, alongside enterprise integrations and data migration. From pre-sales solutioning and proposal development to roadmap execution, I focus on measurable business outcomes—accelerating adoption, improving delivery timelines, and strengthening customer success through scalable Salesforce solutions.
Experience
Work history, roles, and key accomplishments
Salesforce Senior Manager
Ashriya Infotech Pvt. Ltd.
Aug 2025 - Present (10 months)
Established and scaled the Salesforce consulting practice by defining delivery methodologies, governance frameworks, and quality standards. Led business development and delivery, building a team of 10 consultants and achieving 85% utilization and 92% project delivery success.
Salesforce CRM Program Manager
Deloitte Consulting
Sep 2008 - Jul 2025 (16 years 10 months)
Directed global Salesforce CRM/ERP transformation programs with budgets of $5M–$12M, leading cross-functional teams of 30+ across Sales Cloud, Service Cloud, and CPQ. Improved delivery timelines by ~12% through Agile process optimization and governance, while supporting 1,000+ users across North America, Europe, APAC, and India.
Senior Consultant - CRM
Capgemini
Jun 2003 - Sep 2008 (5 years 3 months)
Delivered enterprise CRM implementations using fit-gap analysis, business process design, and solution architecture. Led integration testing and user acceptance testing for global deployments, improving implementation accuracy and system reliability by reducing post-go-live defects.
Education
Degrees, certifications, and relevant coursework
Thapar Institute of Engineering & Technology
Bachelor of Engineering, Engineering
Earned a Bachelor of Engineering from Thapar Institute of Engineering & Technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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