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richa koulRK
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richa koul

@richakoul

I lead enterprise transformation programs, PMO governance, and client delivery across SaaS and financial services.

India
Message

I'm leading five concurrent global Process Mining programs at Skan AI across product, engineering, operations, and client leadership teams in EMEA, APAC, and the US.

I helped build the PMO from the ground up, introducing delivery processes, change management, and ClickUp reporting dashboards. My work lifted adoption by 20% across six business processes and supported 30% account growth and two new engagements.

At Deloitte, I led PMO and operational transformation programs for global clients, including BlackRock Aladdin OMS integration and a Fortune 500 bank. I built a 180-person India Center of Excellence, streamlined 30+ core processes, and delivered $3.5 million in annual cost savings.

Earlier, I led Agile QA and business analysis teams, Salesforce Marketing Cloud requirements, and test strategy for private banking. I bring structured execution across governance, RAID management, stakeholder leadership, and cross-functional delivery.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Pune logoUP

University of Pune

Bachelor of Engineering, Computer Engineering

Bachelor of Engineering in Computer Engineering from the University of Pune, completed in 2012.

Tech stack

Software and tools used professionally

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