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@reidsutania
Results-driven professional with expertise in customer service and sales.
JamaicaWith over three years of experience in customer service, administration, and sales, I am a results-driven professional dedicated to delivering efficient support and exceeding performance targets. My background includes engaging with clients, resolving issues, and building strong relationships that drive business growth.
In my current role as a Sales Development Representative at Team International, I focus on qualifying prospects and setting appointments, contributing to pipeline growth and revenue generation. Previously, I have excelled as an Outbound Sales Representative at Smart Setter, where I consistently met sales targets through effective lead generation and client engagement.
My commitment to excellence is reflected in my ability to streamline processes and enhance service efficiency. I am bilingual in English and Spanish, which allows me to connect with a diverse clientele. I am eager to leverage my skills and experience in a challenging new role that fosters professional growth.
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Work history, roles, and key accomplishments
Team International
Apr 2025 - Present (7 months)
Engaged with inbound and outbound leads to qualify prospects and set appointments. Supported pipeline growth, contributing to revenue generation and client acquisition goals.
Smart Setter
Dec 2024 - Apr 2025 (4 months)
Conducted outbound calls to present services, generate leads, and set appointments. Scheduled follow-ups and maintained a client pipeline to consistently meet or exceed sales targets.
Jamaica Entertainment Magazine
Dec 2021 - Apr 2024 (2 years 4 months)
Provided prompt support via phone, email, and in-person interactions. Maintained accurate customer records using CRM systems to enhance service efficiency.
Degrees, certifications, and relevant coursework
Certified Nursing Assistant, Nursing
2022 - 2023
Grade: BLS & CPR Certified
Completed a comprehensive program to become a Certified Nursing Assistant, acquiring essential skills in patient care. Obtained certifications in Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR).
High School Diploma, General Studies
2016 - 2021
Grade: 8 CSEC Subjects (English Distinction)
Successfully completed 8 CSEC Subjects, including a Distinction in English. Developed a strong academic foundation across various subjects.
C1 Advanced Level, English Language
Grade: C1 Advanced Level
Achieved C1 Advanced Level certification in English, demonstrating high proficiency in the language. This certification reflects strong communication and comprehension skills.
Software and tools used professionally
JamaicaYou can contact Reid and 90k+ other talented remote workers on Himalayas.
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