Open to opportunities

Reid Sutania

@reidsutania

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Results-driven professional with expertise in customer service and sales.

Jamaica

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer relationships.

With over three years of experience in customer service, administration, and sales, I am a results-driven professional dedicated to delivering efficient support and exceeding performance targets. My background includes engaging with clients, resolving issues, and building strong relationships that drive business growth.

In my current role as a Sales Development Representative at Team International, I focus on qualifying prospects and setting appointments, contributing to pipeline growth and revenue generation. Previously, I have excelled as an Outbound Sales Representative at Smart Setter, where I consistently met sales targets through effective lead generation and client engagement.

My commitment to excellence is reflected in my ability to streamline processes and enhance service efficiency. I am bilingual in English and Spanish, which allows me to connect with a diverse clientele. I am eager to leverage my skills and experience in a challenging new role that fosters professional growth.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Team International

Apr 2025 - Present (4 months)

Engaged with inbound and outbound leads to qualify prospects and set appointments. Supported pipeline growth, contributing to revenue generation and client acquisition goals.

Lead Qualification Appointment Setting Pipeline Management Revenue

Outbound Sales Representative

Smart Setter

Dec 2024 - Apr 2025 (4 months)

Conducted outbound calls to present services, generate leads, and set appointments. Scheduled follow-ups and maintained a client pipeline to consistently meet or exceed sales targets.

Outbound Sales Lead Generation Appointment Setting Sales Targets Pipeline Management

Customer Service / Support Representative

Jamaica Entertainment Magazine

Dec 2021 - Apr 2024 (2 years 4 months)

Provided prompt support via phone, email, and in-person interactions. Maintained accurate customer records using CRM systems to enhance service efficiency.

Customer Service CRM Systems Email Support Phone Support

Education

Degrees, certifications, and relevant coursework

A Gentle Touch of Care Nursing Institute

Certified Nursing Assistant, Nursing

2022 - 2023

Grade: BLS & CPR Certified

Completed a comprehensive program to become a Certified Nursing Assistant, acquiring essential skills in patient care. Obtained certifications in Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR).

Montego Bay High School for Girls

High School Diploma, General Studies

2016 - 2021

Grade: 8 CSEC Subjects (English Distinction)

Successfully completed 8 CSEC Subjects, including a Distinction in English. Developed a strong academic foundation across various subjects.

EFSET

C1 Advanced Level, English Language

Grade: C1 Advanced Level

Achieved C1 Advanced Level certification in English, demonstrating high proficiency in the language. This certification reflects strong communication and comprehension skills.