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Jo Anna

@joanna1

Sales development professional with 10+ years in outbound sales, including product outreach and prospect follow-up at Frontier Dental Supplies.

Jamaica

Message

At Frontier Dental Supplies, I conducted outbound calls and email outreach to introduce products, identify customer needs, and develop sales opportunities. I researched contacts before outreach and maintained CRM records to support organized follow-up.

Across sales and customer engagement roles, I’ve prospected and qualified leads, scheduled appointments, handled objections, and supported customer relationships. As a Freelance Virtual Assistant, I managed client communications and calendars, and used QuickBooks for invoicing and expense tracking.

Experience

Work history, roles, and key accomplishments

Sales Representative

Frontier Dental Supplies

Dec 2024 - Oct 2026 (1 year 10 months)

Conducted outbound calls and email outreach to prospects, researched contacts, maintained CRM records, and handled inbound inquiries to support sales opportunities.

Outbound Calling Email outreach CRM Lead Generation Needs Assessment Objection Handling

Appointment Setter

Call Motivated Sellers

Jul 2024 - Dec 2024 (5 months)

Prospected and cold-called potential clients to qualify opportunities and schedule appointments for sales representatives, while managing calendars and follow-ups.

Cold Calling Prospecting Appointment Setting Lead Qualification Follow up

Sales Processing Manager

Call Magicians

May 2023 - Dec 2024 (1 year 7 months)

Generated leads through proactive outreach, used needs assessments to recommend solutions, handled objections, and built client relationships to encourage repeat business.

Lead Generation Needs Assessment Objection Handling Customer Relationship Management Sales Targets

Trainer

Call Magicians

Apr 2023 - May 2023 (1 month)

Delivered onboarding and training on product knowledge, sales techniques, and customer service, and coached new team members to improve performance.

Training Coaching Onboarding Product Knowledge Sales Techniques Customer Service

Appointment Setter

Call Magicians

Feb 2023 - Apr 2023 (2 months)

Conducted targeted outbound calls to generate leads, scheduled appointments for sales representatives, and maintained records of prospect interactions.

Outbound Calling Lead Generation Appointment Setting Follow up Record keeping

Inside Service Agent – Real Estate

Phone Animal

Mar 2020 - Dec 2020 (9 months)

Engaged prospective home buyers and sellers, managed a high volume of inbound leads, and explained mortgage products and payment plans to support informed decisions.

Lead Management Inbound Calls Customer Service Mortgage Products Real Estate

Customer Service Representative

Laparkan Global Freight & Logistics Solutions

Jan 2020 - Jun 2020 (5 months)

Responded to customer questions about shipping services, rates, tracking, and delivery options, and recommended additional services such as door-to-door delivery and insurance.

Customer Service Shipping Logistics Upselling Problem Solving

Real-Time Analyst

Hinduja Global Solutions

Mar 2018 - Dec 2019 (1 year 9 months)

Prepared Excel reports, monitored call queues and volume, and shared operational updates to support staffing and service levels.

Excel Reporting Call Monitoring Workforce Management Operations

SEO Specialist

ASA Distribution

Feb 2019 - Sep 2019 (7 months)

Supported digital marketing through keyword research, linkbuilding, website traffic initiatives, and social media engagement.

SEO Keyword Research Link Building Social Media Digital Marketing

Workforce Specialist

Alorica

Nov 2014 - Aug 2017 (2 years 9 months)

Tracked call volume, staffing, attendance, and schedules, and prepared Excel reports and presentations for operations leaders.

Workforce Management Excel Reporting Scheduling Attendance Tracking

Administrative Assistant

Alorica

Oct 2013 - Nov 2014 (1 year 1 month)

Coordinated administrative support, onboarding assistance, attendance records, reports, meetings, and interviews.

Administrative Support Onboarding Record keeping Meeting Coordination Interview Scheduling

Sales Representative

Alorica

Nov 2011 - Oct 2013 (1 year 11 months)

Prospected and cold-called business clients, presented products and services, handled objections, and discussed pricing and contract terms.

Cold Calling Prospecting Sales Presentations Objection Handling Pricing Contract Negotiation

Data Entry Clerk

Alorica

Dec 2010 - Nov 2011 (11 months)

Updated customer accounts, prepared reports and documents, and assisted internal and external customers.

Data Entry Account Management Reporting Documentation Customer Service

Virtual Assistant

Freelance

Managed client communications, coordinated calendars and appointments, and maintained reports and client databases, using QuickBooks for invoicing and expense tracking.

Client Communication Calendar Management Database Management Quickbooks Invoicing Expense Tracking