Open to opportunities

Regina Sunduze

@reginasunduze

Message

Customer-focused marketing and sales leader driving retention, campaigns, and team performance.

South Africa

Message

What I'm looking for

I seek a role where I can lead campaigns and teams, drive retention and sales, use CRM/data to improve outcomes, and grow in a collaborative, results-oriented culture.

I am a results-driven customer service, sales, and marketing professional with over 10 years' experience delivering campaign management, customer retention, and sales leadership across B2B and B2C environments.

I have led teams, managed stakeholder relationships, and overseen database and performance reporting to consistently meet service levels, sales, and retention targets while improving campaign effectiveness through feedback and analysis.

My strengths include strategic campaign planning, CRM and database management, digital marketing, performance coaching, and delivering measurable business outcomes that support growth and customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Senior Campaign Specialist

Current

Luxus Group

Jan 2024 - Present (2 years)

Lead targeted prospecting and personalised outreach, aligning campaign strategy with marketing teams and optimising database performance to increase engagement and attendance.

Campaign Management Cold Calling Database Management Performance Analysis

Client Services & Retentions Team Manager

Outsurance Australia (Youi)

Aug 2018 - May 2024 (5 years 9 months)

Managed customer care and retentions teams across email, chat, and phone, driving service levels and retention targets while overseeing escalations, coaching, QA, and performance reporting to senior management.

Team Management Customer Retention Escalation Management Coaching Quality Assurance performance reporting CRM Multichannel Support

Sales Advisor

Outsurance Australia (Youi)

Aug 2016 - Jul 2018 (1 year 11 months)

Supported customers via email, chat, and phone selling short-term insurance products by identifying needs and tailoring solutions while maintaining high service quality.

Sales Customer Service Insurance products Needs Analysis Multichannel Support CRM Cross Selling

Marketing Manager

Advtech Resourcing

Jul 2014 - Apr 2016 (1 year 9 months)

Led marketing strategy across 10 brands, conducting market research and ROI analysis while managing bids, proposals, digital marketing, events, and internal communications.

Marketing Strategy Market Research ROI Analysis Proposal Management Digital Marketing Events Internal Communications Brand Management

Marketing Assistant

Advtech Resourcing

May 2011 - Jun 2014 (3 years 1 month)

Supported stakeholders via email and phone, compiled monthly market share reports, managed customer databases and placement partner systems, and assisted with digital campaigns and events.