Regina Largabo

RL

Open to opportunities

Regina Largabo

@reginalargabo

Customer Service Representative and telesales professional focused on resolving issues and building lasting customer relationships.

What I'm looking for

I want to join a reputable company as a Customer Service Representative, using my interpersonal skills and commitment to customer care to resolve issues effectively and build lasting relationships.

I’m a customer service and customer-care focused professional with experience in support, sales, and appointment setting. My goal has always been to resolve issues effectively while building lasting relationships through strong interpersonal skills and commitment to customer care.

I’ve worked as a Customer Service Representative at Alorica (May 16 to October 2017), then expanded into revenue-focused roles including Outbound Sales Representative (GGCC Solutions), Lead Generation (MJ Solutions), and Home and Auto Insurance (RJ Solutions), with work conducted through WFH setups. I also served as an Appointment Setter/Telesales professional at Telesales Solutions (May 2024 to January 2025).

I bring an operations-and-customer mindset supported by my BSBA Major in Accounting from Trinity College of Asia. I’m energized by roles where I can communicate clearly, follow through on commitments, and contribute to a reputable team through effective customer handling and issue resolution.

Experience

Work history, roles, and key accomplishments

TS

Appointment Setter

Telesales Solutions

May 2024 - Jan 2025 (8 months)

Set appointments through telesales/outreach from May 2024 to January 2025, coordinating prospects for follow-up by the sales team.

Appointment Setting Telesales Outbound Outreach Lead Follow Up Scheduling

RS

Home and Auto Insurance

RJ Solutions

Apr 2022 - Dec 2022 (8 months)

Handled home and auto insurance customer inquiries and support, working from home to assist prospects and clients.

Insurance Sales Insurance Customer Support Documentation Telemarketing

MS

Lead Generation Representative

MJ Solutions

Feb 2020 - Mar 2021 (1 year 1 month)

Performed lead generation tasks while working from home to identify and prepare potential leads for the sales process.

Lead Generation Prospect Research Data Gathering Qualification Outreach

GS

Outbound Sales Representative

GGCC Solutions

Jan 2018 - Nov 2018 (10 months)

Conducted outbound sales activities while working from home, focusing on selling products/services to prospective customers.

Outbound Sales Lead Qualification Negotiation Communication

AL

Customer Service Representative

May 2017 - Oct 2017 (5 months)

Handled customer inquiries and resolved concerns as a Customer Service Representative for the Alorica Mezza site in Sta. Mesa, Manila.

Customer Service Communication Complaint Handling Customer Care

Education

Degrees, certifications, and relevant coursework

SC

Saint Augustine College

1989 - 1990

Completed secondary education at Saint Augustine College in Baliwag, Bulacan.

SS

Sabang Elementary School

1984 - 1985

Completed primary education at Sabang Elementary School in Baliwag, Bulacan.

TA

Trinity College of Asia

Bachelor of Science in Business Administration, Accounting

Undergraduate program in BSBA with a major in Accounting at Trinity College of Asia.

Tech stack

Software and tools used professionally

Gmail

Elementary

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