Alona Austria
@alonaaustria
Dedicated customer service representative with strong communication skills.
PhilippinesWhat I'm looking for
I am a committed customer service representative with a proven ability to multitask and effectively communicate with clients. My experience includes working at Alorica, where I handled customer inquiries and provided resolutions to their concerns. I pride myself on my focus and dedication to ensuring customer satisfaction.
In my role at ProbeCx, I further honed my skills in financial services, assisting customers with their inquiries and ensuring timely follow-ups via email. My educational background in Humanities and Social Sciences has equipped me with the necessary skills to engage with diverse customer needs and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Handled customer inquiries and provided resolutions via phone and email. Ensured customer satisfaction by addressing concerns and following up on escalations.
Handled customer inquiries and provided resolutions via phone and email. Ensured customer satisfaction by addressing concerns and following up on escalations.
Outbound Sales Representative
TSD Global
Jan 2023 - Feb 2023 (1 month)
Contacted customers to promote and sell various plans, achieving sales targets immediately after calls. Utilized persuasive communication and sales techniques.
Outbound Sales Representative
TSD Global
Jan 2022 - Jan 2023 (1 year)
Contacted customers to offer promotional plans and successfully closed sales. Utilized effective communication and persuasive skills to achieve sales targets.
Provided customer support by answering calls and resolving customer concerns effectively. Demonstrated strong communication skills and the ability to multitask in a fast-paced environment.
Provided customer support by answering calls and resolving customer concerns effectively. Demonstrated strong communication skills and the ability to multitask in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
TSD GLOBAL
Outbound Sales Representative, Sales
2023 - 2023
Trained as an Outbound Sales Representative, focusing on customer engagement and sales strategies.
TSD GLOBAL
Outbound Sales Representative Certification, Sales
2023 - 2023
Trained as an Outbound Sales Representative, focusing on customer engagement and sales strategies.
Paracale Senior High School
Senior High School Diploma, Humanities and Social Sciences
2016 - 2018
Completed high school education with a focus on Humanities and Social Sciences.
Paracale Senior High School
High School Diploma, Humanities and Social Sciences
2016 - 2018
Completed high school education with a focus on Humanities and Social Sciences.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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