Open to opportunities

Monica Cruel

@monicacruel

Message

Dedicated customer service representative with a passion for growth.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a supportive team environment.

As a dedicated customer service representative, I thrive in dynamic environments where I can contribute to team success while mastering my personal growth. My experience at Teleperformance and Alorica has equipped me with the skills to handle customer inquiries effectively and efficiently, ensuring a positive experience for every client.

Throughout my educational journey, I have consistently demonstrated my commitment to excellence, graduating with honors in both junior and senior high school. I am eager to leverage my strong communication skills and ability to work under pressure to make a meaningful impact in my next role, contributing to the progress of the company while expanding my capabilities.

Experience

Work history, roles, and key accomplishments

Customer Experience Agent

Alorica

Mar 2024 - Present (1 year 4 months)

Provided support to customers, focusing on enhancing their overall experience with the product or service. Utilized critical thinking and communication skills to address complex customer needs effectively.

Customer Experience Communication Skills Critical Thinking Conflict Resolution Computer Literacy Time Management Customer Retention

Customer Service Representative

Teleperformance

Feb 2022 - Present (3 years 5 months)

Handled customer inquiries and resolved issues via phone and email, ensuring high levels of customer satisfaction. Maintained accurate records of customer interactions and transactions in the CRM system.

Verbal Communication Customer Service CRM Software Data Entry Problem Solving

Education

Degrees, certifications, and relevant coursework

Southwestern University PHINMA

Doctor of Dental Medicine, Dental Medicine

2020 - 2023

Pursued the Doctor of Dental Medicine program. Studied comprehensive dental theory and practical clinical skills.

University of Bohol

Senior High School, Science, Technology, Engineering, Mathematics Strand

2018 - 2020

Grade: High Honors

Completed Senior High School under the Science, Technology, Engineering, and Mathematics (STEM) strand. Gained advanced knowledge in scientific principles and mathematical concepts.