Steffany Joyel Ann Macalalad
@steffanyjoyelannmaca
Sales and customer service agent helping clients through lead and credential support.
PhilippinesWhat I'm looking for
I’m a Sales and Customer Service Agent with experience supporting healthcare professionals and members through credential-related tasks, benefits information, and claims assistance. In my account, I handled two lines of business and ensured healthcare professionals’ credentials were in order while helping resolve credential issues.
I also work as a Sales Agent Representative focused on lead generation. I call potential house sellers to gather key details such as asking price and the number of bedrooms, then coordinate with clients or real estate agents internationally to move negotiations forward.
On an outbound account, I call Medicare members who want more benefits for their Medicare insurance, helping guide them to the information they need. I bring a steady, client-focused approach backed by my Bachelor of Science in Criminology, graduating in 2025.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Alorica
Handled two lines of business for healthcare professionals by ensuring credentials were in order and resolving credentialing issues. Assisted with patient benefits information and supported healthcare claims processes.
Outbound Sales Agent
Divertex
Conducted outbound calls to Medicare members to offer more benefits related to their Medicare insurance. Provided support and guidance on benefits and helped customers with requests during calls.
Sales Development Agent
Lead Gen Pros
Called potential home sellers to collect property details such as asking price and bedroom count. Coordinated with clients and internationally based real estate agents to support negotiations after qualifying prospects.
Education
Degrees, certifications, and relevant coursework
University of Manila
Bachelor of Science in Criminology, Criminology
Completed a Bachelor of Science in Criminology at the University of Manila, graduating in 2025.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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