At FUTURE LOCK, I provide administrative and operational support, organize records, and coordinate service orders and other requests.
I use Microsoft Office, Excel, Google Forms and Google Sheets to track tasks and maintain information. I also build and support simple workflows using Make to reduce repetitive administrative work.
At NAIROBI CITY HALL ANNEX, I assisted IT personnel with technical support and projects involving HTML, CSS, JavaScript, Node.js and SQL/MySQL. I also supported troubleshooting and testing.
At SAFARICOM, I provided customer service through in-person interactions, calls and chat, and registered SIM cards and mobile devices using digital systems. I also provided English–Kiswahili communication support.
