Looking for a job

Cynthia Wanjiku

@cynthiawanjiku3

Message

I support IT operations, troubleshoot systems, and streamline administrative processes.

Kenya

Message

What I'm looking for

I'm looking for an entry-level IT support or administrative role in a dynamic organization where I can apply my technical knowledge, grow professionally, and improve service delivery and operational efficiency.

I've supported customer service operations at Nakama Ltd, resolving inquiries across channels, maintaining CRM records, and assisting with onboarding, service requests, and account updates.

At the Institute of Public Finance, I assembled, upgraded, and configured laptops, operating systems, and essential software. I also resolved basic networking and internet connectivity issues, maintained asset registers, and updated website content in WordPress.

My experience also includes AI training support at Smart1.AI, where I analyzed silent video clips and created accurate movement descriptions for machine-learning model development.

I've managed confidential records, calendars, meetings, data entry, electronic filing, and event coordination as a Secretary at Empower Them Foundation. I'm seeking an entry-level IT support or administrative role where I can contribute to efficient service delivery while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nakama Ltd

May 2025 - May 2026 (1 year)

Provided multi-channel customer support and resolved inquiries promptly. Maintained accurate customer records in the CRM system and supported onboarding and account updates.

Customer Support CRM Communication Skills Data Entry

Secretary

Empower Them Foundation

Sep 2024 - Feb 2025 (5 months)

Handled confidential records and managed calendars to support efficient operations. Provided professional call handling, data entry, and event coordination.

Confidentiality Calendar Management Data Entry Event Planning Communication Skills

Labeller

Smart1.AI

Jul 2024 - Aug 2024 (1 month)

Analyzed silent video clips and documented key movements to support AI training. Provided accurate description inputs for machine learning model development.

Data Labeling video analysis Machine Learning Attention To Detail

ICT Assistant Attaché

Institute of Public Finance

May 2024 - Jun 2024 (1 month)

Managed asset registers and supported hardware maintenance. Assembled and configured laptops, updated website content, and resolved basic networking issues.

IT Support Hardware Maintenance PC Assembly Networking WordPress