Open to opportunities

Phelex Tumaini

@phelextumaini

Message

Motivated professional with experience in administrative support and customer service.

Kenya

Message

What I'm looking for

I am looking for a role in a dynamic organization that values growth, teamwork, and innovation.

I am a motivated and detail-oriented professional with over 3 years of experience in administrative support, customer service, and IT assistance. My journey began as a Customer Service Representative at Safaricom Agent, where I honed my skills in handling customer inquiries and resolving complaints efficiently. This role taught me the importance of effective communication and the ability to manage multiple tasks in a fast-paced environment.

Currently, I serve as an Administrative Assistant for the Busia County Government, where I provide clerical and administrative support for county operations. My responsibilities include scheduling, filing, and maintaining accurate records, which have further developed my organizational skills. I am passionate about contributing my skills and dedication to a dynamic and growth-oriented organization, where I can continue to learn and grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Busia County Government

Jan 2021 - Present (4 years 6 months)

Provided comprehensive clerical and administrative support for various county operations, ensuring smooth daily functions. Managed scheduling, organized filing systems, and handled all official correspondence for office staff, maintaining accurate records and coordinating meetings efficiently.

Office Administration Scheduling Data Entry Report Preparation Record keeping

Customer Service Representative

Safaricom Agent

Jun 2019 - Dec 2020 (1 year 6 months)

Managed diverse customer inquiries, processed payments, and facilitated SIM card registrations, ensuring high customer satisfaction. Educated customers on various products and mobile services, while professionally resolving complaints and maintaining meticulous daily transaction records and cash flow logs.

Customer Service Payment Processing SIM Card Registration Product Education Transaction recording Cash Flow Management Sim Card Registration

Community ICT Training Volunteer

Busia Youth Center

Jan 2022 - Present (3 years 6 months)

Taught basic computer literacy to over 50 young people, enhancing their digital skills and opportunities. Assisted in setting up and maintaining the center's computers, ensuring functional and accessible learning environments.

Computer Literacy Computer Setup Community Engagement Teaching Technical Support

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University

Bachelor of Science, Business Information Technology

Completed a comprehensive program focusing on the intersection of business principles and information technology. Gained expertise in managing information systems to support business operations and decision-making.

Busia High School

Kenya Certificate of Secondary Education (KCSE), General Studies

Successfully completed secondary education, obtaining the Kenya Certificate of Secondary Education. Developed foundational knowledge across various subjects.