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Reese WalkerRW
Open to opportunities

Reese Walker

@reesewalker1

I streamline high-volume customer service, administrative workflows, and professional communications.

United States
Message

What I'm looking for

I'm looking for a role where I can improve communication workflows, support clients and teams, manage administrative operations, and apply my writing, CRM, and digital media experience.

I've supported high-volume client communication at Cambia Health, maintaining 98% data integrity in Salesforce billing workflows and reducing response delays by 15%. I also provide virtual English tutoring through Brainfuse, drafting educational content and correspondence for 50+ students.

My background spans legal administration, federal hearing transcription, communications direction, security operations, and digital media production. I bring 15+ years of experience coordinating schedules, managing records and digital assets, producing clear technical and business writing, and keeping complex operations organized.

Experience

Work history, roles, and key accomplishments

BR
Current

English Tutor

Brainfuse

Jul 2017 - Present (9 years 1 month)

Managed real-time digital communication platforms and shared whiteboards to facilitate one-on-one professional tutoring sessions. Drafted professional educational content and correspondence for 50+ students, ensuring clarity and high-quality Academic Writing.

CH

CSR II

Cambia Health

Jun 2024 - Jan 2026 (1 year 7 months)

Managed high-volume client inquiries via CRM platforms, specifically Salesforce, maintaining 98% data integrity in billing workflows. Coordinated complex escalation resolutions by drafting professional correspondence and collaborating with internal Operations Support teams.

SI

Verbatim Hearing Reporter

Stratcomm Inc.

Sep 2022 - Nov 2023 (1 year 2 months)

Transcribed verbatim hearings with meticulous attention to detail, producing high-quality Technical Writing for official federal records. Managed complex recording equipment and digital file storage to ensure data security and operational continuity in a legal setting.

TC

Manager

T&T Cleaning

Sep 2009 - Jan 2013 (3 years 4 months)

Managed supplier risk evaluations and supported regulatory inspections to ensure 100% compliance with industry standards. Streamlined operational workflows by recruiting and training staff, resulting in a 20% reduction in service inconsistencies.

Education

Degrees, certifications, and relevant coursework

Full Sail University logoFU

Full Sail University

Master of Fine Arts, Creative Writing

2020 - 2021

Pursued a Master of Fine Arts in Creative Writing, focusing on advanced writing techniques and creative expression.

SB

Sanford Brown

Bachelor of Fine Arts, Digital Media Production

2016 - 2018

Earned a Bachelor of Fine Arts in Digital Media Production, covering multimedia design and production skills.

Florida State College at Jacksonville logoFJ

Florida State College at Jacksonville

Associate of Arts, General Studies

2014 - 2016

Completed an Associate of Arts degree, providing a foundation in general studies and liberal arts.

Tech stack

Software and tools used professionally

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