Reese Walker
@reesewalker1
I streamline high-volume customer service, administrative workflows, and professional communications.
What I'm looking for
I've supported high-volume client communication at Cambia Health, maintaining 98% data integrity in Salesforce billing workflows and reducing response delays by 15%. I also provide virtual English tutoring through Brainfuse, drafting educational content and correspondence for 50+ students.
My background spans legal administration, federal hearing transcription, communications direction, security operations, and digital media production. I bring 15+ years of experience coordinating schedules, managing records and digital assets, producing clear technical and business writing, and keeping complex operations organized.
Experience
Work history, roles, and key accomplishments
English Tutor
Brainfuse
Jul 2017 - Present (9 years 1 month)
Managed real-time digital communication platforms and shared whiteboards to facilitate one-on-one professional tutoring sessions. Drafted professional educational content and correspondence for 50+ students, ensuring clarity and high-quality Academic Writing.
CSR II
Cambia Health
Jun 2024 - Jan 2026 (1 year 7 months)
Managed high-volume client inquiries via CRM platforms, specifically Salesforce, maintaining 98% data integrity in billing workflows. Coordinated complex escalation resolutions by drafting professional correspondence and collaborating with internal Operations Support teams.
Communications Director
Bridgeport Church of Christ
Nov 2021 - Dec 2025 (4 years 1 month)
Drafted and scheduled professional social media and email content to enhance community engagement and streamline informational outreach. Coordinated internal and external Business Communications as an A/V Manager, overseeing digital assets and operational logistics.
Legal Assistant
Kerr, Robichaux & Carroll Law
Dec 2023 - Jun 2024 (6 months)
Managed sensitive legal documentation and professional correspondence, ensuring strict adherence to confidentiality and administrative standards. Drafted legal summaries and technical reports to support case development and streamline client communication workflows.
Verbatim Hearing Reporter
Stratcomm Inc.
Sep 2022 - Nov 2023 (1 year 2 months)
Transcribed verbatim hearings with meticulous attention to detail, producing high-quality Technical Writing for official federal records. Managed complex recording equipment and digital file storage to ensure data security and operational continuity in a legal setting.
Security Guard
Star Protection Agency
Jan 2019 - Jun 2020 (1 year 5 months)
Monitored access control systems for 5 residential buildings, utilizing Database Management tools such as AppFolio and TRAX. Drafted detailed incident reports and daily logs to maintain professional records of all security and maintenance activities.
Production Assistant
Flying Pygmy Productions
Jan 2013 - May 2015 (2 years 4 months)
Coordinated logistics and resources for professional film productions, managing digital assets and routine filming schedules. Drafted communication logs and digitized footage to streamline the post-production workflow and support editorial teams.
Manager
T&T Cleaning
Sep 2009 - Jan 2013 (3 years 4 months)
Managed supplier risk evaluations and supported regulatory inspections to ensure 100% compliance with industry standards. Streamlined operational workflows by recruiting and training staff, resulting in a 20% reduction in service inconsistencies.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Master of Fine Arts, Creative Writing
2020 - 2021
Pursued a Master of Fine Arts in Creative Writing, focusing on advanced writing techniques and creative expression.
Sanford Brown
Bachelor of Fine Arts, Digital Media Production
2016 - 2018
Earned a Bachelor of Fine Arts in Digital Media Production, covering multimedia design and production skills.
Florida State College at Jacksonville
Associate of Arts, General Studies
2014 - 2016
Completed an Associate of Arts degree, providing a foundation in general studies and liberal arts.
Availability
Location
Authorized to work in
Job categories
Skills
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