Ethan Macharia

I am a motivated, adaptable remote professional with strong communication, problem-solving, and technical skills. I have experience in customer support, online tutoring, and freelance project work that demonstrates my reliability and attention to detail.

As an Online English Tutor at Cambly, I provided conversational lessons tailored to different learning styles and helped learners build speaking and listening confidence. In a customer service role at Conduent, I handled inbound calls and chat support for U.S. clients, assisting with billing, account troubleshooting, and technical issues while consistently meeting quality and performance goals.

Through freelance work on platforms like Upwork and Fiverr, I completed transcription, research, and data entry projects under strict deadlines and maintained 5-star ratings by delivering accurate work. I am proficient with Microsoft Office, Google Workspace, Zoom, Slack, and Trello, and bring strong soft skills in communication, teamwork, organization, and problem-solving.

I am seeking remote opportunities where I can contribute dependable customer support, tutoring, or virtual assistant services, grow professionally, and help teams and clients achieve clear, measurable outcomes.