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Feyi Oshinyemi

@feyioshinyemi

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I’m a communication specialist who turns complex information into clear, accurate public content.

United States

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What I'm looking for

I’m looking for a fast-paced role where I can combine strategic communication with accurate data handling, triage workflows, and cross-functional coordination—helping resolve issues quickly and deliver seamless user experiences while growing into greater leadership responsibility.

I’m a results-driven communication specialist with extensive experience in Strategic Communication, Public Relations, and Creative Writing and Editing. In my current role, I coordinate clinical and administrative teams to gather, verify, and publish accurate information, translating medical and technical details into clear content for public audiences.

Before this, I worked as an Enrollment Strategist (Student Recruitment & Admissions), maintaining continuity through detailed documentation while investigating application delays and discrepancies. I managed a high-volume pipeline of prospective students, tracking progress and status updates within a CRM to ensure real-time, accurate records, while partnering with faculty and internal departments to resolve program-specific questions.

Earlier in my career, I led high-volume client support at JD Power as a Call Center Supervisor and Concierge Agent, ensuring responsive, professional service through careful prioritization and documentation. I also supported onboarding and training at Microsoft (Tek Experts) by creating structured guidance and step-by-step resources—experiences that reinforce my approach: organize complex work, resolve discrepancies quickly, and keep user experiences seamless.

Experience

Work history, roles, and key accomplishments

Current

Communication Specialist

Current

Hoskinson Biotechnology

Jul 2024 - Present (1 year 9 months)

Coordinated cross-functional clinical and administrative workflows to gather, verify, and publish accurate public-facing information, translating medical and technical details into clear content. Managed high-volume content deadlines and multi-stakeholder inputs for press releases, feature stories, and newsletters.

Public Relations Workflow Management

Enrollment Strategist

Eastern Illinois University

Aug 2022 - May 2024 (1 year 9 months)

Managed student recruitment and admissions by maintaining detailed interaction records and investigating application delays or discrepancies. Tracked prospective student pipelines in a CRM, coordinated follow-ups, and partnered with faculty and internal departments to resolve program-specific questions.

Enrollment management Student Recruitment CRM Management Admissions Stakeholder Engagement

Call Center Supervisor

J.D. Power

Feb 2020 - May 2022 (2 years 3 months)

Served as primary point of contact for high-volume inbound and outbound client interactions across phone and digital channels. Resolved time-sensitive scheduling and service coordination requests, documented interactions for continuity, and maintained responsiveness under pressure.

Customer Support Call Center Operations Client Communication Scheduling coordination Case Documentation Multi Tasking Prioritization Service Coordination

Concierge Agent

J.D. Power

Sep 2019 - Feb 2020 (5 months)

Provided personalized concierge support to prospective clients by handling inquiries and coordinating appointments and follow-ups. Managed high-volume information flows to deliver timely assistance and maintain a seamless customer experience.

Customer Experience Client Communication Appointment Scheduling Client Coordination And Follow Up High Volume Intake Handling Relationship Management

Learning and Development Coordinator

Microsoft (Tek Experts)

Mar 2019 - Sep 2019 (6 months)

Supported onboarding and training initiatives by developing structured guidance on tools, workflows, and processes. Translated complex system steps into accessible documentation, identified recurring knowledge gaps, and collaborated with cross-functional teams to align training content with operational expectations.

Onboarding Technical Documentation Cross Functional Collaboration Learning & Content Development Workflow Documentation

Support Engineer (Billing)

Microsoft (Tek Experts)

Apr 2018 - Mar 2019 (11 months)

Provided billing-related technical support by troubleshooting customer issues across multiple systems and investigating discrepancies to identify root causes. Managed multiple support cases by urgency and customer impact, documenting resolutions and recurring issues for knowledge sharing.

Technical Support Billing Support Troubleshooting Root Cause Analysis Case Management Knowledge Sharing

Producer

NTA (Paramilitary Service)

Dec 2016 - Nov 2017 (11 months)

Researched television and media trends to identify content development opportunities and provided feedback on scripts and story arcs. Collaborated with the production team to support a smooth production process and timely delivery of high-quality content.

Narrative Feedback Production Coordination Creative Writing

Education

Degrees, certifications, and relevant coursework

Eastern Illinois University

Master of Arts, Communication Studies

2022 - 2024

Activities and societies: Author, The Vehicle (2023); Screenwriter, EIU Film (2022–2024).

Earned an M.A. in Communication Studies at Eastern Illinois University (Aug 2022–May 2024). Authored and screenwrote projects including The Vehicle (2023) and with EIU Film (2022–2024).

Babcock University

Bachelor of Arts, English Literature

2012 - 2016

Activities and societies: Senate President, Language and Literary Studies Department (2015–2016); Editor of Kalamu Review Magazine.

Earned a B.A. in English Literature at Babcock University (Sep 2012–Jun 2016). Served as Senate President (2015–2016) and edited The Kalamu Review Magazine.