Open to opportunities

Nia Wilson

@niawilson

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I’m a detail-driven communication specialist combining empathetic writing, voice, and customer experience.

United States

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What I'm looking for

I’m looking for a role where I can deliver empathetic, human-centered writing and voice support, handle high-volume customer interactions, and grow my communication skills through clear expectations, collaboration, and reliable deadlines.

I’m a detail-oriented, empathetic writer with a strong background in customer service and professional communication. I craft thoughtful, human-centered responses and adapt my tone for diverse audiences.

In my current remote role, I maintain accuracy and composure in high-volume, time-sensitive interactions. I deliver empathetic, professional support in a healthcare environment, communicating clearly through email and chat while navigating sensitive situations.

Previously, I worked as an Administrative Assistant for a confidential client. I provided administrative and clerical support, managed schedules and documents, and met strict deadlines with consistent organization.

I’m also currently pursuing an Associate’s degree in Business Administration while developing my skills in content creation and digital communication. I bring reliable turnaround (24 hour readiness), content editing ability, and basic coding knowledge to improve how teams communicate and serve customers.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Confidential Client

Jan 2020 - Jan 2024 (4 years)

Provided administrative and clerical support to a business owner in a confidential (NDA) environment, managing professional correspondence and internal communications. Maintained organization of schedules and documents while meeting strict deadlines.

Administrative Support Customer Service Chat Support Scheduling Document Management Confidentiality Time Management

Education

Degrees, certifications, and relevant coursework

Online Campus

Associate of Arts and Sciences - Business Administration, Business Administration

2025 -

Activities and societies: Developing skills in time-management and deadline reliability; content creation and digital communication readiness; content editing; basic coding knowledge.

Currently pursuing an Associate’s degree in Business Administration with an estimated graduation in 2028. Focuses on developing time-management, deadline reliability, and professional communication skills.