Reem Zaid

Responsible for every phase of contract development, from researching legal regulations to negotiating terms and preparing print documents. Collaborated with a legal team or worked independently to evaluate bids and draft documents, ensuring terms were legally binding and aligned with client needs.

Responsible for the quality and compliance of the entire documentation cycle, reviewing documents for completeness and auditing compliance to published processes. Collaborated with various stakeholders on process improvements and introduced new procedures to the team.

Provided accurate information on product features, pricing, and after-sales services, and answered customer questions about specific products. Conducted price and feature comparisons to facilitate purchasing and managed product returns.

Delivered outstanding customer support and assisted with technical consultations and customer concerns from internal and external partners. Took ownership of cases, bringing resolution to customer issues through inbound voice and email interactions.

Accurately data entered patient and test information for Ministry of Health requisitions and worked with blood samples and other specimens using skillful techniques. Ensured specimens and supporting documentation were completed as required in SOPs and ready for data entry and transportation.

Maintained a great attitude while working with a team and facing customers, using good verbal communication skills. Ensured the accuracy of every order and prepared and finished products to meet quality standards.

Currently pursuing courses in Infrastructure, Cloud, Security, and IT.

Completed basic Microsoft courses to enhance IT skills.

Studied a Bachelor of Science at the University of Windsor.