Looking for a job

Reem Zaid

@reemzaid1

I manage compliant contracts, documentation, and customer relationships across technology, logistics, and support operations.

Canada

Message

What I'm looking for

I'm looking for a role where I can apply contract, compliance, documentation, and customer-facing experience to improve processes, maintain quality, and build strong stakeholder relationships.

At CDW Canada, I manage contract development from regulatory research and term negotiation through drafting, review, and final documentation. I ensure agreements align with client needs, company policies, and applicable regulations.

Previously at Farrow Logistics, I owned quality and compliance across the documentation cycle, audited published processes, and worked with stakeholders on systemic process improvements. I also supported customers, branches, and brokers to keep documentation and shipments moving smoothly.

My customer-facing background includes technical support at BlackBerry, where I investigated, diagnosed, and resolved product issues through voice and email support. I also authored and reviewed technical documentation and guided analysts on escalation decisions.

Across sales, laboratory, retail, and technology environments, I’ve consistently surpassed KPI targets and built strong client and teammate relationships. I bring careful documentation, compliance awareness, research, and practical problem-solving to every role.

Experience

Work history, roles, and key accomplishments

Current

Services Contract Specialist

Current

CDW Canada

Jul 2022 - Present (4 years 3 months)

Managed every phase of contract development, from researching legal regulations to negotiating terms and preparing documents. Collaborated with legal teams, reviewed contract terms for compliance, and maintained vendor relationships.

Contract Management Legal Research Negotiation Compliance Proofreading Vendor Relations Microsoft Office ERP

Quality Control Analyst

Farrow Logistics

Feb 2019 - Jun 2022 (3 years 4 months)

Ensured quality and compliance of the entire documentation cycle, reviewed documents for completeness, and audited compliance to published processes. Collaborated with stakeholders on process improvements and presented monthly reports.

Quality Control Audit Compliance Documentation Process Improvement Microsoft Office ERP Reporting

Sales Representative

Blue Mountain Resort

Feb 2017 - Jan 2019 (1 year 11 months)

Greeted and directed customers, provided accurate product information, and answered questions about products and services. Conducted price and feature comparisons to facilitate purchasing decisions.

Sales Customer Service Product Knowledge Communication Skills

Technical Support Representative

BlackBerry

Jun 2014 - Feb 2017 (2 years 8 months)

Delivered outstanding customer support and technical consultations, taking ownership of cases and resolving customer issues via inbound voice and email. Performed deep dive analysis and troubleshooting of BlackBerry products and solutions.

Technical Support Customer Service Troubleshooting Blackberry Documentation Communication Skills

Laboratory Assistant

Medical Laboratories of Windsor

Jan 2011 - May 2014 (3 years 4 months)

Accurately entered patient and test information for Ministry of Health requisitions and worked with blood samples and other specimens. Ensured specimens and documentation were completed per SOPs and maintained confidentiality.

Data Entry Laboratory Specimens SOP流程设计 Confidentiality Reporting

Front Counter

Tim Hortons

Jan 2008 - Dec 2010 (2 years 11 months)

Provided excellent customer service with a positive attitude, ensuring order accuracy and quality standards. Supported speed of service targets and executed service recovery for guest concerns.

Customer Service Communication Skills Teamwork Time Management