reem alqurm
@reemalqurm
I coordinate e-commerce onboarding, client accounts, and cross-functional project delivery.
JordanWhat I'm looking for
At Snaptec, I coordinate projects and lead e-commerce onboarding, helping clients move from sign-up to go-live through store setup, training, support, and cross-functional delivery. I've managed client accounts, improved onboarding workflows, analyzed system performance, and translated customer feedback into product and service improvements.
Previously, I supported the UAE Ministry of Education as an incident coordinator, business analyst, and technical writer, gathering requirements, writing user stories, running UAT, and producing product documentation. My background also includes digital marketing, SEO, Google Ads, social media, customer service, and administrative coordination.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Snaptec
Dec 2025 - Present (8 months)
Schedules meetings, documents minutes, tracks deadlines, updates tools, prepares reports, organizes files, and follows up on tasks.
E-commerce Onboarding and Customer Support Team Lead
Snaptec
Feb 2025 - Dec 2025 (10 months)
Oversaw the full customer onboarding lifecycle, led a team of specialists, and managed customer support operations. Improved processes and reported on performance metrics.
Senior E-commerce Onboarding Specialist
Snaptec
Dec 2022 - Feb 2025 (2 years 2 months)
Managed client onboarding, provided training and support, developed account strategies, and optimized processes. Analyzed data and led system implementations.
Incident Coordinator and Business Analyst
Second Step
Sep 2022 - Dec 2022 (3 months)
Worked with the UAE Ministry of Education, reviewed incidents, monitored OLAs, wrote user stories, and conducted UAT. Gathered requirements and created process models.
Technical Writer
Second Step
Mar 2022 - Sep 2022 (6 months)
Created tutorials, product manuals, user guides, and website help sections. Provided training for UAE Ministry of Education products.
Technical Writer
Jory Software, LLC
Mar 2020 - May 2021 (1 year 2 months)
Developed and wrote product manuals, how-to guides, and website help sections.
Social Media and Digital Marketing Officer
Luminus ShamalStart
Dec 2018 - Mar 2020 (1 year 3 months)
Promoted products and services on social media, created content, managed digital campaigns, and optimized website content. Compiled performance reports using Google Analytics.
Administrative Assistant
Luminus ShamalStart
Feb 2018 - Dec 2018 (10 months)
Handled office tasks, provided scheduling support, screened calls, generated reports, and produced correspondence.
Marketing Officer
VIAVII
Oct 2017 - Jan 2018 (3 months)
Supported the marketing manager, planned advertising campaigns, and organized marketing events.
Customer Service Representative
Extensya
Jul 2016 - Aug 2016 (1 month)
Managed incoming calls and customer service inquiries, generated sales leads, and assessed customer needs.
Education
Degrees, certifications, and relevant coursework
ASAC & Code Fellows
Certificate, Full-Stack JavaScript
Certificate in Advanced Software Development in Full-Stack JavaScript, completed in July 2020.
Jordan University of Science and Technology
Bachelor of Science, Software Engineering
Bachelor of Science in Software Engineering from Jordan University of Science and Technology, completed in July 2016.
Availability
Location
JordanAuthorized to work in
Job categories
Skills
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