Shahd Al-Khammash

Researched, wrote, edited, and proofread technical data, creating and maintaining user manuals, SRS, online help, and training materials. Wrote web user guides and online help documents for various management solutions using Adobe Robohelp.

Developed the technical user manual for Dr.GT fleet management system, including the admin user guide divided by modules. Outlined the normal functions of the system and advised on enhancing field tags and improving system vocabulary format.

Developed and edited website content in English and Arabic, ensuring accuracy, clarity, and consistency. Effectively communicated technical information to enhance user experience and promote products and services.

Responsible for conducting consistency checks and making enhancements to the content of popup screens and notification messages in both Arabic and English. Ensured website user interface elements provided clear and coherent information.

Edited and assisted with preparing a handbook proposal, formatting the document to comply with corporate style preferences. Proofread for general errors and rewrote unclear text to convey the message clearly and accurately.

Enhanced website validation messages for both English and Arabic languages. Focused on improving the clarity, accuracy, and effectiveness of these messages to ensure a seamless user experience.

Developed the technical user manual for Alwasaet e-learning system, creating end-user guides divided by modules. Outlined the normal functions of the system in Arabic and English and advised on enhancing field tags and improving system vocabulary.

Researched, wrote, edited, and proofread technical data, creating and maintaining user manuals, procedures, specifications, and online help. Wrote web/BO/FO user guide documents for talent, learning, and HR solutions.

Researched, wrote, edited, and proofread technical data, creating and maintaining user manuals, procedures, specifications, and online help. Wrote web/BO/FO user guide documents for various solutions including sales, distribution, routing, and HR.

Worked with marketing materials including brochures, presentations, and official books, and prepared monthly newsletter campaigns using MailChimp. Managed sales-related activity using Microsoft Dynamics CRM, including correspondence, customer logs, deal logs, and product/price lists.

Promoted and sold the company’s products in malls booths and university campaigns, and organized and participated in monthly voluntary teamwork. Represented the company professionally and managed its reputation through knowledge of technical and operational aspects.

Studied core concepts in Computer Information Systems. Gained knowledge in areas such as programming, database management, and system analysis.

Completed secondary education requirements. Focused on foundational subjects to prepare for university studies.