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AT@ahmadtuffaha
Customer-centric professional with over 10 years of experience.
JordanI am a customer-centric professional with over 10 years of experience in tech, logistics, and airlines. My expertise lies in resolving pain points, improving customer satisfaction, and driving retention while reducing churn. I am currently deepening my knowledge in Customer Experience (CX) and CRM systems, which has allowed me to enhance my skills in empathetic communication and cross-functional collaboration.
Throughout my career, I have delivered premium customer support across the MENA region, successfully retained community members, and elevated user satisfaction. My role as a Senior Community Management Advisor at BIGO Technology involved leading account management efforts and collaborating with various teams to resolve complex customer issues. I am passionate about making the customer journey smoother and smarter, and I continuously seek to implement customer experience enhancements.
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Work history, roles, and key accomplishments
BIGO Technology
May 2020 - Present (5 years 6 months)
Delivered premium customer support across the MENA region, retained community members, and elevated user satisfaction. Led account management efforts to reduce churn and promote engagement.
SkyTech SAP
Feb 2020 - May 2020 (3 months)
Managed projects and follow-up systems using Zoho Project Management. Coordinated with staff on task management and customer support flows.
Image Technologies (ITEC)
Nov 2018 - May 2019 (6 months)
Created and translated content for marketing purposes, including user manuals and case studies. Designed posters for Facebook marketing plans using Canva.
Aramex
Sep 2016 - Dec 2017 (1 year 3 months)
Delivered consistent customer service across multiple channels. Logged service requests and escalated issues as needed.
Extensya (Saudi Airlines Account)
Jun 2010 - Jan 2013 (2 years 7 months)
Assisted airline customers with flight booking and schedule changes using the Amadeus system. Resolved ticketing issues, cancellations, and refunds, ensuring a seamless and empathetic experience.
Degrees, certifications, and relevant coursework
B.Sc., Computer Information Systems
Grade: Pass
Completed a Bachelor of Science degree in Computer Information Systems. The curriculum provided a foundational understanding of information technology and systems.
JordanYou can contact ahmad and 90k+ other talented remote workers on Himalayas.
Message ahmad
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