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Yazan Kayyal

@yazankayyal

Customer Success & onboarding professional helping providers onboard smoothly, resolve issues, and improve customer experience.

Jordan

Message

What I'm looking for

I’m looking for a role where I can own onboarding and customer success end-to-end—training users, improving workflows with internal teams, and resolving issues quickly. I want a supportive environment focused on measurable customer outcomes and growth.

I’m a customer success and onboarding professional who focuses on smooth provider adoption, accurate account setup, and fast resolution of operational issues. At Bookmypet, I coordinated onboarding by creating and managing service profiles, including account setup, pricing, service types, and location details.

I deliver hands-on system training to providers so they can confidently use platform features while meeting compliance and operational standards. I also support day-to-day account updates, service adjustments, and troubleshooting to keep listings accurate and consistently improve customer experience.

In addition to frontline support, I act as the primary point of contact for providers, building strong relationships and ensuring timely resolution. I partner with internal teams to streamline onboarding workflows, reducing setup time and increasing provider satisfaction.

Earlier roles strengthened my customer-first approach across multiple channels and markets, including high-volume inbound and outbound calls, live chat, and email support at Amazon and VogaCloset. I also brought attention to detail and policy discipline through my experience as a Content Moderator Associate at Webhelp, where I reviewed user-generated content against community guidelines and escalated complex issues when needed.

Experience

Work history, roles, and key accomplishments

Provider Care Specialist

Bookmypet

Nov 2024 - Mar 2026 (1 year 4 months)

Coordinated provider onboarding by creating and managing service profiles, including account setup, pricing, and location details. Delivered platform training and resolved operational issues while streamlining onboarding workflows to reduce setup time and improve provider satisfaction.

Provider Onboarding Troubleshooting & Customer Success Remote Customer Success Customer Retention Provider Relations Provider Recruitment Remote

Customer Service Associate

Amazon

May 2024 - Nov 2024 (6 months)

Handled high volumes of inbound calls and live chats from UK customers, supporting orders, account issues, and product inquiries. Resolved concerns and complaints professionally while maintaining accurate, effective support to ensure customer satisfaction.

Customer Support Inbound Calls Live Chat Support Complaint Resolution Customer Satisfaction Professional communication

Customer Service Coordinator

VogaCloset

Aug 2023 - Nov 2023 (3 months)

Managed high volumes of inbound and outbound calls, live chats, and emails for the Middle East market. Delivered timely resolutions, maintained high service quality across channels, and met performance targets.

Customer Service Coordination Multichannel Support Inbound Calls Live Chat Support Email Support Problem Solving Customer Experience

Support Agent

Black Oasis

May 2023 - Aug 2023 (3 months)

Handled high volumes of inbound and outbound calls for the US market while ensuring timely responses to customer needs. Verified customer information accurately and delivered secure, detail-focused support while meeting performance targets.

Call Center Support Inbound Calls Attention To Detail Customer Support Professionalism

Content Moderator Associate

Webhelp

Mar 2021 - Apr 2023 (2 years 1 month)

Reviewed and moderated user-generated content to ensure compliance with community guidelines and policies. Handled sensitive material carefully, made real-time enforcement decisions, and escalated complex issues to maintain a safe user environment.

Content Moderation Community Guidelines Enforcement Real Time Decision Making Quality Assurance

Education

Degrees, certifications, and relevant coursework

McKinsey & Company

Certificate (Forward Program), Professional Development (Forward Program)

2023 - 2024

Completed the McKinsey Forward Program focused on adaptability, leadership, problem solving, and communication, including digital tools for business and team performance.