Samer Kayyali

Supported customers across multiple channels including live chat, WhatsApp, email, and phone calls, resolving inquiries and managing deliveries. Tracked orders from purchase to delivery, ensuring timely updates and device maintenance support. Met and exceeded customer service KPIs such as response time, resolution rate, customer satisfaction, and sales targets.

Devised and implemented solutions for product delivery delays, significantly enhancing customer satisfaction and loyalty. Provided top-tier customer service, resolving a broad range of inquiries and issues to ensure a seamless shopping experience. Supervised employee performance daily and monthly, fostering a culture of excellence and developing comprehensive training materials for new hires.

Spearheaded the design and regular updating of company website pages, optimizing them for enhanced user engagement and visual appeal. Executed meticulous analysis and QA processes for the company’s website and applications, ensuring flawless user experiences. Developed and executed compelling promotional offers, amplifying reach and customer engagement through social media channels and SMS marketi

Coordinated with the technical team to schedule and ensure timely resolution of customer issues with electronic devices. Managed end-to-end customer service operations, from post-purchase follow-ups to shipment tracking and installation, prioritizing customer satisfaction. Performed comprehensive system analysis to evaluate and enhance technological processes across various departments and conduct

Spearheaded the analysis of Libya’s economic indicators with a focus on the black market, synthesizing data into actionable insights. Conducted extensive research to collate historical economic data and developed comprehensive economic statistics and visual charts to illustrate trends. Collaborated with multiple departments to validate data accuracy and played a key role in new system development

Managed website content by efficiently uploading files and maintaining up-to-date product information in accordance with client requirements. Enhanced online presence through strategic data entry, editing, and content optimization for pharmaceutical products. Administered web hosting duties via cPanel, including email account creation and implementation of security updates.

Professional training diploma covering various aspects of journalism and media. Certified by the International College in London.

Studied software engineering principles and practices.

Specialized in JOOMLA/CMS usage for web development and design.

Focused on HTML5, CSS3, and PHP for web development.

Completed studies in the IT stream.