Looking for a job

Farah Nazal

@farahnazal

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I run marketplace operations, vendor performance, and process improvements for Shopify-based e-commerce businesses.

Jordan

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What I'm looking for

I'm looking to lead and improve e-commerce or marketplace operations, using data-driven process improvement, cross-functional collaboration, and strong vendor partnerships to improve customer experience and support scalable business growth.

At HUNA, I lead daily operations for a multi-vendor Shopify marketplace, spanning vendor performance, catalog management, inventory coordination, fulfillment, and KPI reporting.

I work closely with logistics, customer support, marketing, and technology teams to keep orders moving, improve the customer journey, and strengthen marketplace performance. I also manage invoicing and financial documentation through Jordan's National E-Invoicing System.

Previously at Makane, I managed merchant onboarding and technical integrations with payment gateways and shipping providers, earning two promotions within my first three months. I used Salesforce CRM to manage communications, support requests, and issue resolution while helping streamline integration processes.

My background also includes operations and customer service at Hertz Jordan, telesales at Orange Jordan, digital marketing support, and retail operations. As a Lean Six Sigma Black Belt, I focus on practical, data-driven workflow improvements that support sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Coordinator

Current

HUNA

Mar 2024 - Present (2 years 6 months)

Lead day-to-day operations of a multi-vendor Shopify marketplace, managing vendor relationships, inventory, order fulfillment, and KPI reporting. Implement process improvements to enhance efficiency and customer experience.

Operations Management E Commerce Operations Shopify Vendor Management Inventory Control Order Fulfilment KPI Reporting Process Improvement Lean Six Sigma Google Sheets Tookan Google Workspace Jordan National E Invoicing System

Partner Integration Coordinator

Makane

Oct 2022 - Oct 2023 (1 year)

Managed onboarding and technical integration of merchants with payment gateways and shipping providers. Coordinated cross-functional teams and streamlined integration processes to reduce implementation time.

Partner Integration Payment Gateways Process Improvement

Operations & Customer Service Coordinator

Hertz Jordan

Jun 2021 - Sep 2022 (1 year 3 months)

Coordinated daily operational activities for vehicle rental processes and delivered high-quality customer support. Assisted in training new employees and collaborated with teams to improve service quality.

Operations Coordination Customer Service Training Collaboration

Assistant Shop Manager

Azadea Group

Supported daily retail operations, inventory management, and customer service. Assisted in supervising store performance and achieving operational objectives.

Retail Operations Inventory Management Customer Service

Social Media & Marketing

Alocloud / King

Supported digital marketing initiatives and social media management. Assisted in content planning and online brand engagement strategies.

Social Media Management Digital Marketing Content Planning

Telesales Advisor

Orange Jordan

Delivered customer-focused sales solutions and consistently achieved sales targets. Built strong customer relationships through effective communication and consultative selling.

Telesales Customer Relationship Management Consultative Selling