Ali dakin User

Assisted clients in enrolling in IRS Fresh Start programs by assessing financial situations and recommending resolution options. Analyzed client accounts to identify tax relief opportunities, reducing liabilities and optimizing repayment plans.

Enrolled 120+ students monthly into English learning programs, exceeding sales targets by 20 to 30 percent. Achieved conversion rates of 35 to 45 percent by identifying customer needs and presenting tailored solutions.

Oversaw daily operations of a team of dispatchers and technicians. Coordinated job scheduling and closed business deals and service contracts.

Developed and implemented logistics strategies aligned with organizational objectives. Maintained consistency in logistics standards ensuring cost-effectiveness and compliance.

Handled inbound and outbound client interactions and resolved customer inquiries.

Designed and implemented IT strategies aligned with organizational objectives. Ensured seamless integration of technology solutions across all systems and platforms.

Managed social media platforms for Zain and ESCO, promoting sales campaigns and job postings. Responded to customer inquiries through social media channels to support sales growth.

Managed lead distribution and improved team KPIs across the sales department. Handled escalations and oversaw deals and contracts.

Led sales strategies to boost revenue at a technology and maintenance retail store. Managed staff, inventory, and day-to-day operations.

Pursuing a Bachelor of Science in Business Administration, expected to complete in the future.

Completed a diploma in Technology and Industrial Machines Maintenance.

Earned a Quality Control Management Certificate.