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Farah Nazzal

@farahnazzal

Senior Operations Coordinator at HUNA, managing Shopify marketplace operations from vendor onboarding to fulfillment.

At HUNA, I lead day-to-day operations for a multi-vendor Shopify marketplace, coordinating vendor performance, inventory, catalog updates, and order fulfillment. I develop and monitor operational KPIs and implement process improvements to support the customer journey.

At Makane, I managed merchant onboarding and technical integrations with payment gateways and shipping providers. I also contributed to streamlining integration processes and reducing implementation time.

At Hertz Jordan, I coordinated daily operations for vehicle rentals and customer service, and assisted with training new employees. I'm a Certified Lean Six Sigma Black Belt with experience across e-commerce, operations, and customer service.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Coordinator

Current

HUNA

Mar 2024 - Present (2 years 6 months)

Lead day-to-day operations of a multi-vendor Shopify marketplace, managing vendor relationships, inventory, and order fulfillment. Develop and monitor operational KPIs, implement process improvements, and ensure regulatory compliance.

Operations Management E Commerce Operations Shopify Vendor Management Inventory Control Order Fulfilment KPI Reporting Process Improvement Lean Six Sigma Excel Google Sheets Salesforce Tookan Google Workspace Jordan National E Invoicing System

Partner Integration Coordinator

Makane

Oct 2022 - Oct 2023 (1 year)

Managed onboarding and technical integration of merchants with payment gateways and shipping providers. Coordinated cross-functional teams and used Salesforce CRM for client communications and issue resolution.

Salesforce Partner Integration Onboarding Cross functional Coordination Process Improvement

Operations & Customer Service Coordinator

Hertz Jordan

Jun 2021 - Sep 2022 (1 year 3 months)

Coordinated daily operational activities for vehicle rental processes and delivered high-quality customer support. Assisted in training new employees and collaborated with internal teams to maintain service quality.

Operations Coordination Customer Service Training Teamwork

Social Media & Marketing

Alocloud / King

Supported digital marketing initiatives and social media management. Assisted in content planning and online brand engagement strategies.

Social Media Management Digital Marketing Content Planning Brand Engagement

Assistant Shop Manager

Azadea Group

Supported daily retail operations, inventory management, and customer service. Assisted in supervising store performance and achieving operational objectives.

Retail Operations Inventory Management Customer Service Store Supervisor

Telesales Advisor

Orange Jordan

Delivered customer-focused sales solutions and consistently achieved sales targets. Built strong customer relationships through effective communication and consultative selling.

Telesales Customer Relationship Management Consultative Selling Communication Skills