Maryam Dweik
@maryamdweik
I am a customer success analyst skilled in Jira and client onboarding.
JordanWhat I'm looking for
I am a Customer Success Analyst with a background in customer service, team leadership, and insurance underwriting. I bring over a decade of cross-functional experience supporting clients, improving workflows, and training teams.
At Avertra I manage Jira support tickets, customize workflows and permissions, assist client onboarding, and deliver training and documentation to clients and internal teams. Previously I led teams at Certify IT and FAM Building Contracting, overseeing output, daily guidance and project coordination. In insurance and office-management roles I handled risk assessments, quotations, compliance, records and budgets.
I am seeking opportunities in multinational companies where I can apply my Jira, onboarding and communication skills to drive customer satisfaction and operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Success Analyst
Avertra Corp
Aug 2022 - Present (3 years 1 month)
Managed Jira support tickets and ensured timely resolution, assisted clients with onboarding and system setup, and delivered training and documentation to improve product adoption.
Assistant Team Leader
Certify IT
Aug 2023 - Dec 2023 (4 months)
Reviewed team output, provided daily guidance and regular check-ins to improve customer satisfaction and team productivity.
Service Tracking
Crystel Call
Jul 2021 - Jul 2022 (1 year)
Managed service requests and customer follow-ups, coordinated with technicians, and maintained records to support performance reporting.
Customer Service Representative
Aramex International
Oct 2020 - Jun 2021 (8 months)
Assisted with shipments and customer inquiries, resolved complaints and tracked deliveries to ensure timely resolution and customer satisfaction.
Office Manager
British Medical Complex
Jun 2019 - Nov 2019 (5 months)
Managed office operations and staff, maintained records and budgets, and handled internal communications to improve administrative efficiency.
Team Leader
FAM Building Contracting
Oct 2018 - Jun 2019 (8 months)
Supervised team tasks and performance, coordinated projects and set goals to ensure quality and timely completion.
Accountant / Senior Motor Underwriter
Iran Insurance Company
May 2013 - Jul 2018 (5 years 2 months)
Issued insurance documents, assessed risks and prepared quotations, and trained team members to ensure compliance and accurate underwriting.
OPC Team Member
Emirates NBD
Sep 2012 - Dec 2012 (3 months)
Monitored operations, conducted audits, and resolved issues to maintain compliance and operational continuity during a temporary contract.
Office Admin
Expert Insurance Services
Jan 2009 - Jan 2012 (3 years)
Supported daily office tasks and client services, maintained databases, and managed documentation to streamline administrative workflows.
Education
Degrees, certifications, and relevant coursework
ESEmirates Institute for Banking and Financial Studies
Diploma in Banking, Banking
2010 - 2012
Completed a Diploma in Banking at the Emirates Institute for Banking and Financial Studies from 2010 to 2012.
Dawha High School
High School Diploma, Secondary Education
2007 - 2010
Completed secondary education at Dawha High School from 2007 to 2010.
Availability
Location
JordanAuthorized to work in
Job categories
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