Open to opportunities

Oluwatosin Sangobanjo

@oluwatosinsangobanjo

Message

I am a customer service professional with 10+ years driving satisfaction and sales.

Germany

Message

What I'm looking for

I seek a customer-focused role in Berlin to apply my customer management and telesales skills, improve satisfaction and sales, contribute to process improvements, and grow into leadership within a collaborative team.

I am a dynamic, results-oriented customer service professional with over 10 years' experience across banking, insurance, B2B sales and hospitality.

In my lead role I converted more than 80% of customer inquiries into sales, exceeded sales targets by 30%, and increased customer retention by 25% (+9 Score per quarter).

I manage order processing, inventory and deliveries, handle complaint resolution and medication-order coordination, and coach new staff while using customer feedback to improve processes.

I am eager to apply my customer management and telesales expertise to a customer-focused organisation in Berlin to drive revenue growth, higher satisfaction and stronger customer loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service / General Service

Silent Green Kulturequartier

Oct 2022 - Oct 2024 (2 years)

Managed customer orders and catering inventory, handled guest complaints and feedback, and maintained service standards to ensure a positive guest experience.

Customer Service Order Management Inventory Management Complaint Handling Hospitality Communication Time Management Attention To Detail

Lead Customer Service Representative

O'Invest

Apr 2021 - Feb 2022 (10 months)

Led customer conflict resolution and sales efforts, converting over 80% of inquiries into sales and exceeding sales targets by 30%, while increasing customer retention by 25%.

Customer Service Telesales Conflict Resolution CRM Customer Retention Process Improvement

Customer Service Representative

MD Group

Jan 2021 - Feb 2022 (1 year 1 month)

Coordinated medication orders for older customers, resolved delayed orders, recommended alternative products, and tracked deliveries to ensure timely fulfillment.

Customer Service Problem Solving Communication Conflict Resolution Logistics Sales Support

Administration & Personal Assistant

Dexterity Music Entertainment

Jan 2015 - Dec 2020 (5 years 11 months)

Managed executive calendar and event bookings, organized invoicing and filing, and prioritized customer requests to reduce phone wait times and improve operational accuracy.

Administrative Support Calendar Management Invoicing Event Coordination Time Management Communication

HR Administration

West African Examination Council

Nov 2011 - Nov 2012 (1 year)

Prepared written communications for senior administration, managed confidential legal documents for signing, and performed reception duties to connect internal stakeholders.

Document Management Office Administration