Leonie Granger
@leoniegranger
Organized customer service professional with strong administrative skills.
What I'm looking for
I am an organized and customer-focused professional with extensive experience in customer service and secretarial roles. My career has been dedicated to providing excellent service while maintaining a well-organized work environment. I thrive in roles that require strong administrative support, client relations, and office management skills.
Currently, I work as an Ads Advisor at Concentrix, where I advise clients on ad performance issues and ensure compliance with Meta advertising policies. My role involves troubleshooting problems related to ad accounts and providing strategic guidance to enhance ad performance. I take pride in my ability to resolve issues efficiently and help businesses maximize their reach.
In addition to my current role, I have held various positions that have honed my skills in customer service, event coordination, and financial transactions. I am passionate about creating a welcoming environment for clients and ensuring their needs are met with professionalism and care.
Experience
Work history, roles, and key accomplishments
Ads Advisor
Concentrix
Jan 2023 - Present (2 years 4 months)
Advises clients on ad performance issues, troubleshooting account restrictions and policy violations. Provides strategic ad optimization guidance and ensures compliance with Meta advertising policies.
Front Office Secretary
British Army Golf Club
Jan 2024 - Jan 2024 (0 months)
Serves as the first point of contact for visitors, managing inquiries and providing customer service. Handles administrative duties, event coordination, and financial transactions.
Account Manager
Concentrix
Jan 2023 - Apr 2023 (3 months)
Managed customer accounts, resolving issues and ensuring satisfaction. Sold products and utilized Salesforce to track KPIs and enhance productivity.
Customer Service Representative
Lloyds Banking Group
Jan 2023 - Apr 2023 (3 months)
Assisted customers with banking inquiries, managed accounts, and resolved complaints to ensure excellent customer satisfaction.
Import and Export Advisor
HM Revenue & Customs
Jan 2023 - Apr 2023 (3 months)
Assisted traders with customs declarations and ensured regulatory compliance. Provided expert support via calls, guiding users on the Trader Support Service portal.
Education
Degrees, certifications, and relevant coursework
Realschule Schloß Neuhaus
Realschulabschluss, General Education
2008 - 2015
Completed education equivalent to GCSEs, focusing on foundational subjects that prepare for further education and vocational training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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