Davie Lakshmi

I am a results-driven Customer Support Specialist with over 5 years of experience in delivering high-quality service within fast-paced tech environments. My proven track record includes resolving high volumes of customer queries with a remarkable 98% satisfaction rate and enhancing support workflows to improve efficiency. I am currently pursuing a Bachelor’s in Business Administration with an international focus, which complements my hands-on service expertise with a solid foundation in business strategy.

In my most recent role as a Senior Customer Support Specialist at Instamojo, I managed multichannel customer communication and successfully resolved over 200 queries daily. My ability to direct clients to the relevant departments and analyze reports has significantly contributed to our team's success. Previously, I worked at Redbus, where I supported customers with bookings and travel issues, implementing process improvements that reduced resolution time by 20%.