Marwa Ben hassine

I am a motivated and resourceful Customer Service Officer with over 5 years of experience in providing exceptional support to clients. My background includes roles as a Call Center Agent, Job Coach, and Preschool Teacher, where I honed my skills in critical thinking, decision-making, and effective communication. I am dedicated to making a positive impact and helping organizations achieve success.

Throughout my career, I have received multiple awards for my outstanding communication skills and my ability to resolve customer complaints efficiently. I take pride in my achievements, such as achieving a 98% customer satisfaction rating and successfully placing over 50 job seekers into employment positions. My experience in managing teams has also led to a 10% increase in customer satisfaction ratings within my call center team.