Open to opportunities

Cameron Huff

@cameronhuff

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Dedicated customer service professional with strong administrative and claims resolution experience.

United States

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What I'm looking for

I seek a role focused on customer support, claims or pharmacy resolution within a collaborative, process-driven team where I can grow responsibility and help improve member outcomes.

I am a customer service professional with over seven years of frontline experience and nearly three years in administrative roles, focused on delivering empathetic, accurate support across healthcare and insurance-related inquiries.

I have a proven track record in claims filing, prior authorization initiation and status updates, benefits education, and medication/Pharmacy Resolution tasks, routinely handling transfers and escalations to appropriate teams.

My administrative experience includes recruiting, scheduling, office management, vendor and supply purchasing, and multi-channel communication with applicants and coworkers, performing work in-office and remotely when needed.

I bring strong technical familiarity with Microsoft Office, Outlook, Teams, basic troubleshooting, VPN usage, and Windows environments, paired with professionalism, multitasking, and consistent willingness to work overtime to support team and member needs.

Experience

Work history, roles, and key accomplishments

Customer Experience Agent

Alorica

Sep 2024 - Sep 2025 (1 year)

Educated members on deductible and out-of-pocket costs, guided drug coverage questions, performed medication overrides, assisted providers and members with benefits enquiries, and routed calls for Med D, prior authorizations, and appeals.

Customer Service Routing Empathy

Pharmacy Resolution Specialist

Everise

Jan 2023 - May 2024 (1 year 4 months)

Initiated and tracked prior authorizations, processed test claims and overrides, updated coverage information, and provided status updates to members and providers.

Pharmacy Operations Claims Processing Windows VPN

Customer Service Representative

Everise

Oct 2023 - Jan 2024 (3 months)

Provided member benefits updates, activated ID/OTC/Spendables cards, placed card orders, updated contact information, and routed members for claims and prior authorization support.

Member Services Activation Order Processing Data Entry Microsoft Word

Customer Service Representative

Foundever

Sep 2023 - Oct 2023 (1 month)

Processed purchases and refunds, assisted customers with tax form completion and account navigation, and provided general customer support across channels.

Customer Service Refunds Tax Form Completion Multitasking Microsoft Outlook Calendar

Administrative Assistant

22nd Century Technologies

Sep 2020 - Jul 2023 (2 years 10 months)

Recruited applicants, scheduled appointments, managed communications via call/text/email, processed payments, procured office supplies, and supported in-office and remote operations.

Office Management Recruiting Scheduling Communication Administrative Support Multitasking Microsoft Teams

Customer Care Associate

Continuum Global Solutions

Jan 2021 - Dec 2022 (1 year 11 months)

Ordered OTC items and catalogs, assisted customers with online OTC account creation, and supported inventory and pharmacy availability inquiries for members.

Customer Support OTC

Customer Care Associate

Conduent

Oct 2018 - Jan 2021 (2 years 3 months)

Refilled prescriptions, processed claims and appeals, transferred calls, guided members on copays and preferred pharmacies, mailed insurance cards, and supported new recruit onboarding.

Appeals Prescription Refills Member Guidance Remote Work Outbound Calling