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Rebekah Deng

@rebekahdeng

Message

I streamline HR operations, recruitment, and administrative workflows across retail and hospitality teams.

Malaysia

Message

What I'm looking for

I'm looking for an HR and operations role where I can improve administrative processes, support recruitment and compliance, coordinate stakeholders, and help business leaders achieve operational objectives.

At CCK Fresh Mart, I support HR operations for 4,080 employees across multiple departments, coordinate recruitment and onboarding for 45 hires, and strengthen communication between branch operations and HQ.

I've standardized HR documentation and operational reporting, coordinated a CSR collaboration with Universiti Putra Malaysia Bintulu, and helped deliver organized, compliant administrative support in a fast-paced retail environment.

Previously at Smartake, I improved administrative workflows through standardized filing, monitored contractor performance, supported budget tracking, and maintained customer-service standards.

My hospitality operations background includes processing up to 100 daily reservations at Subhome Management and optimizing room allocation at Fairfield by Marriott to reduce guest waiting time by 25%.

Experience

Work history, roles, and key accomplishments

Current

Operation Admin Executive

Current

CCK Fresh Mart Sdn.Bhd

Jul 2024 - Present (2 years 1 month)

Managed HR administration and operational processes for 4080 employees, coordinated recruitment and onboarding for 45 hires, and standardized HR documentation and reporting. Strengthened communication between branch operations and HQ.

HR Administration Recruitment Onboarding Operational Reporting Stakeholder Management

Admin Officer

Smartake Sdn.Bhd

Jun 2023 - Apr 2024 (10 months)

Improved operational administration workflow and supported vendor relationships. Coordinated contractor performance monitoring and service delivery, and supported budget tracking and monthly financial reporting.

Vendor Management Budgeting Financial Reporting Customer Service

Reservation Agent

Subhome Management Sdn.Bhd

May 2021 - May 2023 (2 years)

Achieved 85% KPI target and processed up to 100 customer reservations daily. Coordinated with third-party travel partners and offered local and international travel options, successfully upselling additional services.

Reservation Management Customer Service Sales Travel Coordination Upselling

Reservation Cum Room Controller

Fairfield By Marriott

Nov 2019 - Feb 2021 (1 year 3 months)

Optimized room allocation during high-occupancy periods and maintained accurate room inventory. Coordinated with multiple departments to reduce guest waiting time and supported smooth operations for VIP arrivals and large group check-ins.

Inventory Management Coordination Reservation Management