Open to opportunities

Matz Lojero

@matzlojero

I manage hotel reservations, guest service, inventory, and customer experiences across hospitality and retail operations.

Malaysia

Message

What I'm looking for

I'm looking for a customer-facing hospitality or reservations role where I can manage bookings, support guests and travel agents, improve daily operations, and grow through team leadership responsibilities.

I've managed reservation operations for Lexis Hotels & Resorts across three properties, handling guest and travel agent inquiries, room blocks, VIP inventory, Proforma Invoices, and operational reporting.

My background also includes supervising reservation teams at VIP Pass Malaysia and Subhome Management, supporting hotel front-office operations, and delivering customer service and stock management at Challenger Technologies.

Experience

Work history, roles, and key accomplishments

Current

Customer Associate Executive

Current

Challenger Technologies Limited

Feb 2026 - Present (7 months)

Assisted customers with product inquiries and provided personalized recommendations for IT, electronics, and lifestyle products. Delivered excellent customer service by resolving concerns and ensuring a positive shopping experience.

Customer Service Inventory Management Merchandising Product Knowledge