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harshiey kumaresan

@harshieykumaresan

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HR and administrative professional with 8+ years improving recruitment, operations, and customer support.

Malaysia

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What I'm looking for

I’m seeking a growth-oriented role where I can apply HR, recruitment, administrative, and accounts expertise to streamline processes, improve employee experience, and support organizational growth.

I am an HR and administrative professional with over eight years of experience across telecommunications, consultancy, and finance, specializing in recruitment, onboarding, customer support, and administrative coordination.

I have driven measurable improvements including a 25% reduction in time-to-hire through optimized sourcing, an 18% reduction in rider/vendor complaint escalations, and recognition as a top-performing customer advocate by consistently exceeding sales and service KPIs.

In my current HR leadership role I lead end-to-end HR operations, develop policies, manage performance cycles, and introduced a digital HR record-keeping system that reduced administrative workload by 25% while improving accuracy.

I seek to bring process improvement, strong cross-functional collaboration, payroll and accounts support, and a client-focused approach to a growth-oriented organization that values efficiency, staff development, and measurable results.

Experience

Work history, roles, and key accomplishments

Current

HR cum Manager

Current

Saarikadai Sdn. Bhd.

May 2024 - Present (1 year 4 months)

Spearhead HR operations including recruitment, onboarding, payroll, and employee engagement while implementing policies that improved retention; introduced a digital HR record-keeping system that reduced administrative workload by 25%.

Recruitment Onboarding Payroll HR Policies Employee Relations Performance Management HRIS

Admin Executive

Jeeva Partnership

Mar 2023 - May 2024 (1 year 2 months)

Provided end-to-end administrative support including document management, invoicing, payroll, and vendor coordination, streamlining reporting and reducing errors to improve turnaround time by 20%.

Document Management Invoicing Payroll Processing Vendor Management Scheduling Records Management MS Office

Relationship Manager

FPG Solutions & Consultancy Sdn. Bhd.

May 2022 - Dec 2022 (7 months)

Built and strengthened client, supplier, and partner relationships through proactive engagement and structured feedback reporting, driving a 15% improvement in overall customer satisfaction.

Client Relationship Management Account Management Stakeholder Management CRM Reporting Cross Functional Collaboration

Rider Support Executive

Foodpanda Sdn. Bhd.

Jan 2021 - Jul 2022 (1 year 6 months)

Delivered high-quality chat and email support to vendors, riders, and customers, driving process improvements that reduced vendor/rider complaint handling time by 20% and lowered escalations by 18%.

Chat Support Email Support Customer Escalation Process Improvement Customer Service Freshchat

Freelance Recruiter

JobsCooper

Jan 2020 - Jan 2021 (1 year)

Designed and executed end-to-end recruitment strategies, optimizing sourcing and screening to reduce average time-to-hire by 25% while maintaining accurate candidate pipelines and reports.

Recruitment Candidate Sourcing Interviewing Job Descriptions Social media sourcing Screening

Customer Advocate

YTL Communications Sdn. Bhd.

Jan 2019 - Jan 2020 (1 year)

Provided multi-channel customer support and sales, handling billing and technical queries while consistently exceeding monthly KPIs and improving first-contact resolution rate by 22%.

Customer Support Sales Billing Support Technical Troubleshooting CRM First Contact Resolutions

Customer Service Officer

Armour Security System Sdn. Bhd.

Jan 2017 - Jan 2019 (2 years)

Managed inbound/outbound chat and email communications, generated leads and maintained prospect databases, and introduced structured CRM usage that improved sales lead tracking efficiency by 30%.

Lead Generation CRM Database Management

Account Assistant

Sunlife Malaysia Sdn. Bhd.

Jan 2015 - Jan 2017 (2 years)

Provided administrative and account support including payroll, billing, and filing system management, optimizing filing accuracy and reducing client request turnaround time by 30%.

Payroll Billing Administrative Support Travel Coordination MS Excel Records Management

Telemarketing Executive

Astro Arena Malaysia Sdn. Bhd.

Jan 2013 - Jan 2014 (1 year)

Conducted outbound telemarketing campaigns to promote upgrades and plans, consistently exceeding sales targets by an average of 15% and maintaining accurate customer records.

Telemarketing Outbound Sales Customer Retention Data Entry CRM