Open to opportunities

BETHANY ARCENAS

@bethanyarcenas

Message

I lead hotel operations, guest experience, reservations, and teams to improve occupancy and service standards.

Malaysia

Message

What I'm looking for

I'm looking for a hospitality leadership role where I can improve hotel operations, guest experience, staff performance, reservations, and revenue or occupancy growth.

At Urban Living, I oversee day-to-day hotel operations, guest services, front office activities, reservations, OTA listings, and service standards. I also lead staff performance and operational initiatives that support revenue and occupancy growth.

I've built my hospitality career through front office management at Reggae Mansion Hostel KL, where I supervised up to eight staff members, managed reservations and guest concerns, and coordinated smooth room operations across departments.

Across 15+ years in hospitality, customer service, administration, and project coordination, I've trained teams, handled complex guest situations calmly, supported sales through online channels, and kept operations organized in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Hotel Manager

Current

Urban Living

Dec 2022 - Present (3 years 9 months)

Oversee day-to-day property operations, guest services, and front office activities. Lead and supervise hotel staff, manage reservations across OTAs, and implement initiatives to improve revenue and occupancy.

Hotel Operations Front Office Guest Relations Team Leadership Reservations OTA Management Complaint Resolution Sales and Marketing Vendor coordination

Personal Assistant to the Managing Director

Brick House Sdn. Bhd.

Jan 2022 - Dec 2022 (11 months)

Provided administrative and scheduling support to the Managing Director, coordinating appointments, correspondence, travel arrangements, and management requirements.

Administrative Support Scheduling Correspondence Travel Arrangements

Personal Assistant to the CEO — Part Time

Reggae Global (M) Sdn. Bhd.

May 2015 - Jun 2021 (6 years 1 month)

Provided administrative and personal support, including schedules, correspondence, travel, accommodation, and visa arrangements. Responded to calls, emails, and client inquiries and managed administrative documentation.

Administrative Support Scheduling Correspondence Travel Arrangements VISA Arrangements Client Communication

Front Office Manager

Reggae Mansion Hostel KL

Sep 2011 - Mar 2020 (8 years 6 months)

Managed front office operations and supervised a team of up to 8 staff members. Handled guest inquiries, reservations, check-ins/check-outs, and customer complaints, and supported marketing through social media and travel agencies.

Front Office Team Leadership Guest Relations Reservations OTA Management Complaint Resolution Cash Handling Social Media Marketing

Project Executive

KSL Resources Sdn. Bhd.

Apr 2010 - Dec 2010 (8 months)

Managed project schedules, progress reports, inspections, documentation, and stakeholder coordination. Handled client/resident complaints, sourced contractors, and negotiated repair and rectification works.

Project Management Scheduling Documentation Stakeholder Coordination Complaint Resolution Contractor Management Negotiation

Senior Customer Service Executive

Stamfles International Sdn. Bhd.

May 2009 - Apr 2010 (11 months)

Handled customer inquiries and complaints, promoted company services, and supported reception, hosting, and cashiering.

Customer Service Complaint Resolution Promotion Reception Cashiering

Executive Secretary

DTI – Overland Transport Corp.

May 1999 - Jul 2005 (6 years 2 months)

Provided secretarial and administrative support to the General Manager, including correspondence, suppliers, purchasing, and travel. Served as Document and Data Control Custodian during the company's ISO 9001:2000 certification application.

Secretarial Support Administrative Support Correspondence Supplier Management Purchasing Travel Arrangements Document Control ISO 9001